Brock Doors & Windows Ltd.

Windows & Doors Installation & Service
Brampton ON L6T 4X6
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82%

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Reviews for Brock Doors & Windows Ltd.

Average customer rating:
9 10 (2809 reviews)

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Nikki from Toronto
Nikki from Toronto
1 review Toronto, ON
0/10

Patio window doors

My entire experience was a nightmare. I paid in full before work had ever begun. Big mistake! Install was a nightmare. Door leaked from horrible install. Had to fight to get it fixed. The company insisted it was a roof leak. My previous patio door never leaked so I knew something was wrong with installation. After threats of court they sent someone to redo the install and I haven't had a problem since. They refused to believe that the install was not done correctly, fought with me insisting I get a new roof when all along I only need a proper install on my new patio door! The company was horrible and the effort to get the work done right took too much of my precious time. The customer (me) was right and they refused to believe me. They've never done a follow up to even see or apologize for all the stress this nightmare caused. Had they listened to the customer all fighting could have been avoided. Instead they prefer the customer spend 5000$ on a roof that needs no repair rather than rectify the problem they caused. Thank god I was persistent as I knew there was never a roof problem, only a horrible install job. Way to deflect Brock windows! The truth always prevails!! I'm writing this review because Brock windows is one of the worst companies I have ever dealt with as a home owner. Multiple visits to my home and many emails and phone calls were made only to have the manager insist it was not their problem when all along it was because once they finally agreed to redo the work there hasn't been a leak since! Imagine if I wouldn't have been persistent or even worse if I had believed their assessment of it being a roof problem! If I could spread the word to everyone to avoid this company at all costs I would. No compassion from this company! Bottom line BEWARE!!!

Approximate cost of services:
$1,600.00
2 of 2 people found this review helpful.
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Company Response

Hi Nikki, I am sorry you've had a bad experience, that is certainly not what we want for our customers. We did make every effort to respond promptly to each of your phone calls. Water leakage is a rare situation and is sometimes problematic to diagnose. We are happy that we were able to rectify this problem for you, but we are very sorry that you felt that we were not able to meet your expectations. Hope we will have the opportunity to work with you again in the future.

Rocky
Rocky
3 reviews Markham, ON
3/10

Patio Door instalatioin

Door was late being prepared and no one from Company called to let me know. I sent them an e-mail through their site and no response from anyone. eventually they called and I had door installed.
Screen door was damaged (they had to take back and will have to come back to reinstall (not sure when). Was promised by salesman that security locks would be available on door. Nothing here!
The only positive was the installation of the product. The team was fantastic, quick and clean.!!

Was going to have all my windows replaced this coming summer, but obviously will go elsewhere.

Approximate cost of services:
$2,500.00
2 of 2 people found this review helpful.
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Company Response

Hi Rocky, We're sorry to hear about the delays and issues you experienced. In this time period we were experiencing a larger then expected demand and I know our sales manager was in contact with your regarding your hardware. Hopefully you feel as though everything was resolved to your satisfaction.

etobicoke
etobicoke
1 review Toronto, ON
10/10

Windows

Had the backyard door/window combo changed out recently. My mother was happy with the results and she remarked that they were very polite and well mannered, which can't be said for all construction crews. They didn't leave a mess behind, cleaned up after themselves. I would recommend Brock to my family and friends in a flash. And the window is pretty good looking too!

Thanks

Approximate cost of services:
$8,000.00
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Company Response

Hi,
That is fabulous news to hear! Thank you so much for letting us know the end results!! We also feel as though our installation teams are exceptionally polite and well mannered, and it means a lot to hear that your mother felt so too! Make sure to let anyone you do recommend know to mention your mothers name when they call us!! Thank you again!!

Jeff C #141009 from Brampton
Jeff C #141009 from Brampton
1 review Brampton, ON
10/10

Patio door

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Overall I am happy to say that I did not run into any problems with Brock at all. I was satisfied that the installation went perfectly smooth. I have to point out the installation guys for their exceptional service.

Approximate cost of services:
$1,500.00
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Melloney C #140014 from Brampton
Melloney C #140014 from Brampton
1 review Brampton, ON
9/10

window project

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

There are no areas I feel as through Brock needs to improve on. There was my first experience with the company over several other windows and doors companies that I interviews. Brock was able to meet all of my needs and all is good! Bill and Jay exceeded my expectations. Jay and crew were amazing and they're a part of the reason I've decided to do other windows with Brock!

Approximate cost of services:
$1,000.00
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Allen in Thornhill
Allen in Thornhill
2 reviews Vaughan, ON
10/10

windows

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I was very happy with the quality of the products and I think Brock did a really good job. My installation technician Eugene was efficient and did the job in a timely manor. He did a very good job as well.

Approximate cost of services:
$3,000.00
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Company Response

Hi Allen,
Thank you so much for this feedback on our products as well as the installer Eugene! We will be sure to pass along the information and thank you for choosing Brock!! Looking forward to working with you again!

Rafiek K.
Rafiek K.
3 reviews Toronto, ON
10/10

Windows

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Our sales representative Phil Minuk was very helpful in making suggestions for our project. The installation was done really well. My installer, Sokol Bace, was professional and neat. He did a very good job.

Approximate cost of services:
$5,000.00
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Company Response

Hi Raflek,
Thank you for this review!! We will be sure to pass on the recognition to Phil and Sokol! The best news we can get is that not only are you happy with the end result but that we were able to provide a great experience start to finish! Thank you again!

Don B #140841 from Mississauga
Don B #140841 from Mississauga
1 review Mississauga, ON
10/10

windows & a bay window

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Dorian was a great sales representative. I was impressed over all with the entire project. The lead installer from Brock, Alex did a wonderful job. Everything was complete according to schedule.

Approximate cost of services:
$7,000.00
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Company Response

Hi Don, Wow! It is hard to express how much it means to us when people say they were impressed with their entire project! We have passed this information along to Alex and I know the feedback means the world to him as well! Thank you so much!!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brock Doors & Windows Ltd.

Windows and Doors

Brock Doors & Windows Ltd. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your home’s heating and cooling efficiency.

Sales and Installation of Windows, Entrance Doors, Patio Doors & Hardware. Our Manufacturer, North Star Vinyl Windows, carries 100% Canadian Windows and Doors.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Entrance Doors, Patio Doors
SERVICES
Sales & Installation of Windows & Doors
BRANDS
North Star Windows & Doors, TruBilt Door Systems
STYLES
Casements, awnings, single & double hung tilts, single & double sliders, bay windows, bow windows, picture windows, etc.
SPECIALITIES
Windows & Doors
WEBSITE
http://www.brockwindows.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
100
RETURN POLICY
Unknown
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard, Financing (TD/Enbridge/Snap Financial/Wells Fargo)
LICENSES
Metro Licences
MEMBERSHIPS
SAWDAC, BBB, BILD, Renomark, Window Wise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.