Brock Doors And Windows

Windows & Doors Installation & Service
278 Orenda Road Brampton ON L6T 4X6
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Best of 2019 winner 5 timesBest of 2019winner 5 times
Giving Back Award winner 2 timesGiving Back Awardwinner 2 times

Reviews for Brock Doors And Windows

Average customer rating:
9.2 10 (2108 reviews)

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kt81494384 in Kawartha Lakes
kt81494384 in Kawartha Lakes
1 review Kawartha Lakes, ON
10/10

Windows

We were totally impressed with the service. The contractor and his crew was very efficient, courteous and professional. The windows are certainly going to be a lot more energy efficient than the old ones they replaced. We are going to look forward to not having to put plastic on them in the winter. The contractor that Brock Windows sent out to do the job is getting a big thumbs up from us . The crew was able to get the job done in a timely manner and they took the time to explain the benefits and functions of the windows to our satisfaction.

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Company Response

Hi there,
Thank you for your feedback! We're happy to hear you were impressed with the overall service received. The newly installed windows in your home will prove to be a superior change to the previous product, and you will notice a significant change in the energy efficiency throughout.

We're going to have your wonderful feedback sent onto the crew responsible for your project, we know they'll be very appreciative.

Thank you again for your kind mentions.

All the best,
Brock Doors & Windows Ltd.

Linda E in Mississauga
Linda E in Mississauga
2 reviews Toronto, ON
10/10

Door looks amazing

From the first call to Brock, the service was great. From Lisa, project coordinator, Brian, my sales guy and the installer Eugene. Everything was well organized and they keep you in the loop. The new door looks fabulous. Highly recommend Brock!

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Company Response

Hi, Linda!
Thank you for your 10-star review, it is greatly appreciated by our team. We will be sure to extend your kind mentions onto the team responsible for your project. Most importantly, we're happy you love your new door system!

Your recommendation means a lot, so thank you again Linda.

Kind regards,
Brock Doors & Windows Ltd.

Jim in Toronto
Jim in Toronto
2 reviews Toronto, ON
10/10

Exterior basement door

I had an exterior basement door installed on April 2. I had placed the order in late fall and stated that I wanted installation at the beginning of April when we returned from a 2 month vacation on Hilton Head Island SC. We were given the installation date of April 2 and weeks prior to the installation we were contacted to confirm the installation date, time and the names of the installers. The installers showed up promptly on April 2 and completed the installation in less than three hours. The job was perfect and the basement and outside were spotless. This is the third door I have had done by Brock and I would recommend them highly.

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Company Response

Hi, Jim!

Thank you for choosing Brock as your supplier of choice for your door replacement needs. We're very happy to hear that you found your recent experience to have gone seamlessly, and that everything was done perfectly. We appreciate your feedback immensely, and hope to have the opportunity again into the future!

Your feedback is very important to us, so thank you again.

Kind regards,
Brock Doors & Windows Ltd.

Private User
Private User
Private User reviews Hawkestone, ON
10/10

New Install Sliding Patio Door

Excellent experience all around. Peter the Salesman was a total professional, discussions on options and helping to select the best possible door was easy. Dave the Installer was great, tidy, fast excellent workmanship and funny too. We should have done this years ago!

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Company Response

Hi there,
Thank you for submitting your feedback on our HomeStars profile! We're happy to hear you found Peter to be of absolute professionalism, and Dave your installer to have excellent workmanship. We will be sure to pass this onto the team responsible for your project. We hope to have the opportunity to work with you again on any future windows and/or door projects.

Kind regards,
Brock Doors & Windows Ltd.

Jen H in Oshawa
Jen H in Oshawa
1 review Oshawa, ON
0/10

Window Installation

After researching various window companies, we decided to go with Brock Windows as a result of the high ratings they received on various websites for both quality and customer service. We visited the Whitby showroom location in August 2018 and had a sales person come out the following week. The salesperson was nice and did a rough measuring of the windows. In all we decided to get 3 bedroom windows replaced. We were told that another person would come to take the actual measurements in the next week or two. My husband communicated with a customer service rep via telephone and gave dates and times that we would be home so that the measurements could be taken. To our surprise we came home one day to find a hanger on our front door saying that our job had been measured. We questioned amongst ourselves why they would not measure from both the outside and inside for greater accuracy but in the end we assumed that they knew what they were doing. That was a big mistake.

Initially we were told it would take up to 12 weeks to get the windows. By week 14 we still had not heard back. Eventually an install date of December 10th was booked. Not only did my husband have to take the day off work but we also had his father drive from about 2 hours away to help move furniture away from the windows. When the installers arrived that day, they noted that there were several issues. The biggest one being that the windows had not been measured correctly and were too big. Basically, we were told the measurer didn’t seem to know what they were doing. To solve the problem the installers said they would have to smash out some of the walls around the window to make them fit. Yes, that is correct, they wanted to make our house fit their incorrectly measured windows rather than giving us windows that fit out house!!! That makes as much sense as holding a light bulb and turning the house to screw it in. Obviously, we said thank you, but no thank you, we want windows that are the correct size. Unfortunately, this then meant having to call into Brock Window’s customer service department where we reiterated the fact that we wanted someone to come and re-measure the windows and get new windows that fit. The customer service rep proceeded to tell us that the installers did not know what they were talking about. So now we were at the point where we have been told that nobody at Brock Windows knows what they are doing or what they are talking about. Fantastic. The customer service rep said she would get back to us asap. And then we waited. And waited. Finally, after a week of hearing nothing back and being told “she’s not in the office” we demanded to speak to somebody else. After a lot of hassle, they finally agreed to re-measure the windows and get new ones made.

We then experienced more aggravating issues regarding the new install date. Now that it was in the dead of winter, when Anthony called to ask if they come install the windows February 1st, we said no. The earliest we would be willing was March as we did not want to run into further issues due to the cold. Therefore, we mutually agreed that the install would take place March 1st. Sure enough in true Brock Windows customer service fashion, Anthony calls a few days before February 1st to “confirm” the February 1st install date. To which my husband explains to him that they had already discussed it and it was scheduled for March 1st. Anthony basically played dumb and said he was just verifying because he had two different dates written down. Dear Anthony, we are not stupid and we know you were trying to get us to give in to the February 1st date….For the record, February 1st ended up being one, if not the coldest, mornings of the winter so we were happy with our decision not to be peer-pressured. Finally, on March 1st after having to take more time off of work, we received our windows. The installers were nice and friendly and did a good job. The only issue that one of the windows was not primed. So basically, someone ran out of paint and was just too lazy to get more.

Overall I can honestly say that this was the worst experiences my husband and I have ever had as a consumer. After all of these issues we never received even a simple apology, only finger pointing amongst Brock employees saying nobody knows what they are doing. As someone who works in the retail industry, I know for a fact that a simple, “I am sorry we screwed up but this is how we are going to fix it” would have gone a long way and probably would have prevented me from writing this review.

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Company Response

Hi there Jennifer & Edward,

First and foremost, we would like to apologize for any and all inconveniences you had experienced throughout your projects timeline. It is safe to say that we would never desire for any installation to go unfavourably, for anyone. We're sorry if you received no formal apology for the troubles you endured.

We were in no way shape or form putting you in a position to select the date of February 1st, this was an unexpected mistake due to the original date that was being held for you, not being removed immediately from the schedule. There would be no reason to subject you to accepting that date, or make you feel pressured to do so - we work alongside our clients to ensure the dates work for both us and them. It is procedure for us to call the day before the scheduled installation as a reminder of the work taking place, your project came up and your PC called to confirm it was moving forward. This was a mistake that absolutely could've been avoided, but was not done in malice.

If you at any point in time would like to discuss this feedback and your experience, please do reach out to our Customer Relations Manager, Natalie, at nwynter@brockwindows.com, or by telephone at 1-800-449-3808 ext. 1106.

Regards,
Brock Doors & Windows Ltd.

Signals Abound in Toronto
Signals Abound in Toronto
1 review Oshawa, ON
10/10

Patio doors installed

Brock continues to provide professional service as we had 2 patio doors installed in our home. When issues arose, Brock was sure to find solutions and rectify problems in a professional, timely manner. All salespeople, project managers, installers and customer service worked together to make sure our install was done right.

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Company Response

Hi there, thank you for entrusting us as your supplier of choice over the years. Your loyalty to our company is appreciated by our entire team, and we are happy to hear that although you experienced a minor bump in the road, that we were able to quickly and effectively rectify it.

Thank you again for your kind feedback.

All the best,
Brock Doors & Windows Ltd.

Mary from Thornhill
Mary from Thornhill
2 reviews Markham, ON
10/10

Great company to work with!

After getting quotes from 5 companies we chose Brock and we were not disappointed! Great team, quick install and very professional all around.

Absolutely no complaints! I would highly recommend Brock Windows to anyone looking for a professional yet reasonably priced company!

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Company Response

Hi there!

Thank you for entrusting us after your search and due diligence for a professional window and door supplier. We appreciate your recommendation immensely, and hope to have the opportunity to work with you again on any future window and/or door projects.

Kindest regards,
Brock Doors & Windows Ltd.

PKH from Toronto
PKH from Toronto
2 reviews Toronto, ON
10/10

Window installation

Brock Windows installed four new windows in our house including a bay window. The installers were friendly, professional and knowledgeable. They completed the job when they said they would and did an excellent job of cleaning up.

We're very happy with the installation and the quality of the windows. Would highly recommend Brock Windows and Doors.

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Company Response

Hi there, PKH!

Thank you for choosing us for your window replacement project. We're happy to hear of your contentment with your recent installation, and appreciate your recommendation of our products & services.

Kind regards,
Brock Doors & Windows Ltd.

Happy Customer  in Palgrave
Happy Customer in Palgrave
1 review Caledon, ON
10/10

Windows and doors replacement

Sales rep Steve did a great job explaining the choices of windows and doors, Jeff and his team did a great job installing and cleaned up when complete.Very Happy Customer ?

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Company Response

Hi there, thank you for submitting your feedback to our HomeStars profile! We're happy to hear you had an excellent experience with Steve & Jeff.

Kind regards,
Brock Doors & Windows Ltd.

Cindy in Ajax
Cindy in Ajax
1 review Ajax, ON
10/10

New Front Entrance Door

Recently we decided to change out our existing double front doors to a single door with 2 side windows. We are extremely satisfied with our new door. Our sales rep was very knowledgeable and helpful. The showroom was also very helpful for displaying different door and window options. The associates working in the showroom were able to guide and give us very useful advice. We would definitely recommend Brock Door and Windows.

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Company Response

Hi, Cindy!

Thank you for your 10-star review, we're very appreciative of your feedback. We're happy to hear of your satisfaction with your new entry door system, we see you ordered a beautiful slate door system with our Rosedale privacy glass - great choice! We know you'll love it for many years to come.

Your recommendation is appreciated by our entire team, thank you again.

All the best,
Brock Doors & Windows Ltd.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brock Doors And Windows

Windows and Doors

Brock Doors & Windows Ltd. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your home’s heating and cooling efficiency.

Sales and Installation of Windows, Entrance Doors, Patio Doors & Hardware. Our Manufacturer, North Star Vinyl Windows, carries 100% Canadian Windows and Doors.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Entrance Doors, Patio Doors
SERVICES
Sales & Installation of Windows & Doors
BRANDS
North Star Vinyl Windows
STYLES
Casements, awnings, single & double hung tilts, single & double sliders, bay windows, bow windows, picture windows, etc.
SPECIALITIES
Windows & Doors
WEBSITE
http://www.brockwindows.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
100
RETURN POLICY
Unknown
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard, Financing (TD/Enbridge/Snap Financial/Wells Fargo)
LICENSES
Metro Licences
MEMBERSHIPS
SAWDAC, BBB, BILD, Renomark, Window Wise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.