Brock Doors & Windows Ltd.

I signed a contract to replace all my windows with this company in July with the sales person, Sandy, who is knowledgeable. And then an installation guy, Zoran, came to my house to have an accurate measurement for each window. The Brock company follow the schedule very well. I really appreciated the installation guys, Zoran team, they are very professional, they focused on most of the small details, they made two half-moon aluminium vents, which are out of my expectation. I will give Zoran's work a score 10, the quality of the window also a score 10, except the price is a little high compared with other company. Till now, 3 months passed, every thing is perfect. totally I will give The Brock a 9.5 point, and recommended strongly.

I entered into a contract with Brock Doors and Windows to replace 8 windows and my front entry door during early February of 2015 along with a $4,000 deposit on a $12,000 job.
I had specified an install date of late April. By early April, I had not heard from the company and I called them to find out when the install was scheduled for. After some delay, I was told the windows and door had not been ordered due to an internal administrative error and the earliest install would be June. After this confidence inspiring event, I cancelled the window order and scheduled the door install for October to suit my schedule.
The door installation finally took place the first week of November and after this experience, I feel fortunate that I cancelled the window order. While being installed, I noticed the caming in the door glass was the wrong colour, nickel instead of black. Brock blamed this on the manufacturer (Dorplex) who after two weeks sent a technician to my home who agreed with me (it was quite obvious). I pointed out a gap in the weather strip to the technician from Dorplex and he noted the door was installed out of plumb. The door is supposed to be energy star rated, but being 3/8 out of plumb, the weather strip does not contact on the upper edge. Hardly energy efficient.
The only way to rectify this is to re-install the door. I now have an install date of mid January. Also, during the installation, the installers cracked and chipped the interior molding, a section of which was custom formed, and proceeded to use caulking to fill the holes.
Needless to say, the entire experience has been a disaster and I would never, ever use this company again or recommend them to anyone.

Being in our home for over 17 years it was time to replace the builder units. they were drafty and would build up condensation in cold months. we chose Brock for its reputation for quality and long established business. Our first contact was with Salesperson Bill. he gladly spent the evening assessing our needs and educated us on what to look for in purchasing windows. showing us samples and how their manufacturers products are better. Shortly after we decided a service co-ordinator contacted us and gave us an installation date. Date was as promised around the 10 week period. on the day of the installation a 1 person crew came in and completed 7 windows. trim work was clean caulked and ready for paint. installer explained how to use windows. Crew worked carefully around carpeted areas laying down drop cloths . after job was done, areas were fully vacumned.

Our experience has been great and we are now enjoying quality windows that will last a long time.

windows are serial numbered so if you ever need to replace a pane they will have all the measurements already.

Great job Brock, thanks

Excellent Service. Completed installation of windows for entire house, excluding basement, plus sliding rear door in just over 2 days. Professional, neat, tidy, courteous. Great service. Special thanks to Eugene (installer) for excellent workmanship!

Nick came out to replace broken glass and replace the crank on our window, he was very friendly and professional. Nick really new what he was doing ,when it was all done our window looks brand new. In the future we would always do business with brock windows and recommend them to familly and freind. Very happy customer.

It’ s my first time life ever to write web comments. We changed all my 27 house windows two months ago and we are very pleased we chose Brock to do that. We did not know any window companies until this summer we decided to change all windows and started to research. We total looked around 6 window companies including three 9.9 Homestar companies.

Among them Brock has the lowest Homestar score and highest quote, but finally I chose Brock because of the sales – Brian, who denied the color that most other sales suggested and also provided best answers for my special shaped windows. WRT price, Brock’s quote on special shaped windows is higher than other vendors, but competitive price on regular windows. I guess that may explain why so many people on Homestar mentioned good price form Brock which bothered us for a while.

Then Brock assigned its best installer John and his wife for this work. Be honest, I did research on them as well on Brock Homestar, and could not find many comments. Finally, it is John, his wife and their other colleague to make this project perfect to the end – excellent measurement, excellent installation. .. The painters later coming for quotes (inside trim and jam) all said unanimously the installer did a very good job.

Thank you Brock, best product and service.

Phil C. provided excellent service. He was very professional and followed up every step of the way to make sure the job was done right. The windows look great! I would highly recommend Brock and Phil!

Thank you Phil C!

I ws having a problem with a company that installed my shutters and damaged my window ledge top and bottom I have to I spoke to Kaileigh Donelle and she was very helpful in resolving my problem by looking how and how much it was gonna coats as I have the baywindow done buy you'd guys which by they way awesome job and it's been 14 1/2 years and not one problem. I would recommend you guys to anyone I know. I want to thank Kaileigh for all her help. I want to say thank you

Brock windows and doors.

High and lows,
My experience with this company stared off with meeting a great salesman ( mike ) who not only was informative but provided a great solution to my door and sidelight project. The job was booked on the spot, and handed over to another person to a schedule and book the completion date. This is where my frustrations began. Brie was utterly useless in booking my job on time. We had a firm date set as the house was to be sold and pictures/open houses were to begin in three weeks time. The job was finally booked for a Friday a few days before pictures were to be taken. The crew called in sick Friday then did show up on Saturday. Brock's call a eyre could not connect me to anyone and no calls were returned too Monday. Alas we had to reschedule pictures which I had to pay a cancellation fee for and push the listing 1 week. At this point Nick began communicating with me, he was apologetic and did all he could to make sure the work was completed the next day. The materials look wonderful but the finished product could look much better. I am not any construction expert but even I could put chalking down in straight lines but apparently this crew could not. Promises were made to find a solution to this problem but nothing was ever done and the house had to go to market with this poor craftsmanship being the first impression perspective buyers were welcomed with. Same to say I won't be recommending Brock Windows and Doors to both neighbours who have asked for their contact.

Another terrific experience with Brock Windows and Doors.
This was our third job with Brock. We previously had windows and a back door installed.
The salesman provided good guidance and options, and after some back and forth over the installation date (it was a little tricky to arrange evening / weekend appointments) the installation went very well.
The installers (Eugene and his assistant) were amazing. Not only were they on time and efficient, but their workmanship was excellent. They consulted with us about the exterior trim and even managed to preserve our plaster and lathe interior walls (we expected some damage but there was none). They also saved and re-used the existing interior trim.
We would recommend Brock Windows again.