‘What the Hogarth’s Say’: During our home renovation we decided to also replace our downstairs windows. We contacted Brocks Windows and a salesman came out to provide us with a quote in November 2017. He was very nice and very professional. He was able to keep our quote at $20,000 to keep us within our budget.
After being told that the process would take 5-6 weeks after completion of final measurements, the work is STILL not completed. Where to begin...3 people were sent to measure and still the measurements were incorrect and adjustments had to be made. One window lacked a grill, one window was cracked, 100 l ft of trim was missing and the work done was not the work quoted for (it was much less work than outlined in quote).
It is November 2018 and we’re are STILL in the same predicament. We were told we have to deal with customer service, but customer service WILL NOT return our calls.
Where do we go from here?
All I can do is warn people NOT to use Brocks.
Thanks
The Hogarth’s
- Approximate cost of services:
- $20,000.00
- Company Response
Sambina, we're sorry to hear of the inconveniences and delays you've been experiencing.
It is to our understanding that you've been in communication with both our Customer Relations Manager, Natalie, as well as our Service Manager, Alex. It seems your last correspondence with our Service Department was yesterday, November the 8th and there are many other dates in our email chain of proper communication regarding your above mentioned concerns that have not gone unanswered.
If you're looking to express further concern regarding your Service Appointment for December the 7th, please do not hesitate to reach out to Alex our Service Manager.
Regards,
Brock Doors & Windows Ltd.