Brock Doors & Windows Ltd.

Really nice installers so I hate to write a bad review BUT, finger prints and glue left on the sills. Poor caulking of the holes. One piece of wood is loose and can be moved, plus the outside isn't primed like the others are. Piece of metal sticking out and cut my finger (minimally). Holes left on wall at bottom of one window which I will have to fill, sand and paint. Guys were nice and put a screen up for me that wasn't part of the job. They worked hard all day. They didn't bring the paperwork so I had to sign on a piece of paper. Hard to get a hold of anyone to assist. No one answers phone so I have to leave messages (3) which no one has returned so far. I was suppose to pay over 2 years but because they didn't have the paperwork, I have to speak to someone (who phoned and left message) to confirm. Hopefully the two men will call me and get things fixed for me. I'll keep you posted! Jan.3/19. Waited two months for team to fix errors. Installer came and said his partner was sick so couldn't do the job and it should have been booked as full day but was not. So he cleaned up one window and left. Called Brock to rebook - have to wait two more weeks. He also said that the parts needed were special order and he wasn't told that so didn't have the parts. Next appointment (two weeks later). They called 40 minutes before they were due and cancelled cause they didn't have an installer. Next appointment Sat. Let's see what happens. . I had to remind them it's a full day two person job (they are sending one person). Promised me $450 off by the big boss (Mike?) who didn't pass on the info to the person I was speaking to and she had $225. Have that straightened out I think. I've missed three days work so far. Very expensive 3 windows. I'll follow up. DON'T USE BROCK. It's a prolonged headache dealing with people who you can tell really don't care. Next I call Global News.