Confirmed yesterday at 4:30pm that we would be getting our windows installed and they would be arriving between 9 to 10 am. Called the office today at 10:45 to see when they would be arriving only to be told they wouldn't be coming today. I take a day off work, move furniture inside and outside and they don't have the courtesy to call and say that they have cancelled. I have no doubt they will eventually install the quality of windows that Jim our salesman promised us but we will definitely think twice about using Brock Windows. I guess $3500 for 2 windows doesn't take priority over their bigger clients.
This is an update to the bad review I left a couple of weeks ago. Since then Brock have been very good in their response to us. The windows were installed very quickly with no mess and they look great. The installers were extremely friendly and despite the previous experience we had I would use Brock Windows again.
- Company Response
Thank you very much for bringing this to our attention. We have spoken to the installation department and were told that the installer's helper was not available for work on June 8th, and because there is custom work with stucco he could not do the work alone. Please understand we are not making excuses, just giving you the facts. We apologize that the installer did not call you to cancel the appointment. We understand that you have been promised a Saturday install. We hope that once your windows have been installed, the quality of the product and workmanship will help turn this negative experience into a positive one.