We hired them for our kitchen reno because they always had a great reputation in the neighbourhood. Unfortunately, the people we'd heard good things about are no longer with them (although still being advertised on their website), and the place is in utter chaos.
They front load the payments and back load the licensed tradesman work. After we handed over the last big payment, the work mostly stopped. From then on, it was just weeks of ignoring our calls and emails, not showing up with no explanation why. When we threatened to come in, they would sometimes promise to send in a plumber or electrician the next day, but it never happened. A couple of times they sent in an unskilled labourer, unsupervised of course. But these guys generally did more damage than help.
We are left with 90 percent of the job paid, with no plumbing done, almost no electrical, no gas hookup, the cabinets a mess etc. Some of the work needs to be ripped out and redone. We contacted suppliers and items they swore were arriving any day now had never been ordered. By the time we gave up, we were convinced they had no intention of finishing the work.
Two Google reviews went up in the last few days saying these guys don't pay their contractors.