We contacted Solutions Electrical when two kitchen outlets suddenly stopped working, and we needed an electrician to diagnose and correct the condition. I emailed three highly rated companies on HomeStars, fully aware that we may have some problems getting someone to show up for such a small job. Frank, from Solutions, replied to my email within an hour, stating that he would contact us shortly. True to his word, he did just that, explained the possible issues, their availability, and the associated costs. An appointment was made for two days later, and they arrived on time. Joe quickly corrected the problems with the two outlets and explained what the issue had been. Since this was what we had contacted them for, we expected this to be the end of the service call. Instead, Joe also corrected a small cosmetic issue with another outlet in the room, and then proceeded to inspect the electrical panel in the basement. Almost every screw which held the breakers in place were significantly loosened, so he corrected that. He also noticed that the breakers that were installed for the central air-conditioning unit (~20 years ago) were not correct for that panel, and swapped them out for us. All of this additional work was performed for the minimum service charge. That's what you call going above and beyond! It's easy to see why this company gets the reviews that it does. From the initial email to the actual repairs, it was an A1 experience. It's nice to see tradespeople who combine both integrity and knowledge. Great experience.
P.S. We still haven't heard from the two other contractors ;-)
-Super quick and professional communication
-Arrived on time
-Corrected the issue and then proceeded to correct other issues out of courtesy
-Very friendly and super knowledgeable
- Company Response
THANK YOU, wow I love these comments.. This is the reason we do what we do. We do our best to educate our clients, why, cuz an educated client is a client for life. and yes we will be around for a LONG time! thanks again for your comments. Frank Cozzolino