I really dislike this service, but I don't have an option as satellite isn't available due to the HOA in my area. We did self-installation and it didn't work. They sent a tech out, who stood in my living room on his walkie and called in that it was a fault in the line and not on my end. I HEARD the billing people say "We are going to charge them anyways, put them down for $60 charge!" I had to call in and have the tech talk to someone else to get it removed. Its like this every time I have to call them.