Them seem very friendly on the phone and told me everything would be included in a tub refinish. It's very deceiving. The technican who came was polite and worked fast but told me that he had to remove my tub caulking because it laid on top of the tub. This made sense but then he said it would be 50$ extra to recaulk the tub. I was confused by this because on the phone i was told it would all be included but assumed this was their policy. I live in an apartment building and cannot risk a leak into a wall over tub caulking. After the job was done, he left a giant mess in my bathroom, taped off everything poorly and everything (sink, toilet) has a film over top.
Once the fumes died down i noticed the caulking was done poorly and wont last longer then a year- I called them up and the main guy, Charlie accused me of making a side- deal with his technician. I was furious- then he made me call his technician to have him come out and fix the job. Once i did this the technician made up several excuses that i was too far away to come and redo the job.- so unprofessional! By the end of it i asked for my 50$ back. Its been a month and i am still waiting for that 50$.
All in all the tub looks good but everything around it was abused in the process. Don't waste your money!