Although we ordered floor 3 months before scheduled installation & paid substantial deposit floor material was more than 1 month late
Material delivered was substandard with many defects
Contacted czar & was given runaround
After several calls they agreed to take flooring back & fix / replace defective pieces but 3 weeks later delivered same materials in same condition & said take it or leave it. we were in the middle of extensive renovation & they were already over a month late so we had little choice
Their installer was unreliable & often didn't 't show up
Did shoddy work. Left all waste including several 5 gal pails partially filled with refinishing chemicals - hazardous waste.
Refused to get rid of.
Update: 3 weeks after installation finish began peeling off floor
Contacted installer & given runaround again. Contacted finish manufacturer who agreed material was not properly applied.
Contacted czar again & was told I needed to hire professional floor inspector at my expense to write report & they would review
That's their lifetime guarantee
They were rude, arrogant & impossible to deal with
Nice pictures on their website but you can be sure they didn't do that work