I had used another plumber in the past who always seemed to find extra things wrong and rack up bills. Benjamin Frankin Plumbing came out within a day, were up front about all costs and when I had an additional project, he took care of it while he was here. He did make a recommendation for the future and gave me up front pricing. He would not take a tip and they called after the visit to make sure I was happy and everything was ok. I was referred by a friend and will definitely recommend them.