We purchased our dishwasher at the Best Buy in Union City. The employee at the store was very friendly and gave us her own personal dishwasher recommendation. She was able to demonstrate the different features and even explained to us about the PG&E rebate for energy efficient appliances. We purchased the dishwasher based on her recommendation. However, the installation service did not go as smooth as we had hoped. We were told that the installation was serviced by a third party and that we would receive a call from the company to confirm our installation date. No one contacted us about our installation. No one showed up the date that they were scheduled to come. I had to call them 4 times before we heard back from someone and when the technicial finally came, he was rude and left a mess in our kitchen and did not clean up afterwards and said that he was not responsible for cleaning, just the installation. I would say Best Buy is good for their products and in store service but I would steer away from the installation service.
- Approximate cost of services:
- $650.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?