I had these folks out to repair my washing machine. they didnt even look inside the machine or pull it out. They said they "thought" the mechanism for the dial control was the issue. I found out from another repair man from Best Buy when these guys failed to be able to fix the issue, that it had nothing to do with the mechanism in the dail. He told me that had they touched the inside of the machine or pulled it out they would have known the transmission was leaking fluid and the aggitator was frying out. when i called triangle to ask about this they were extrememly rude to me!!! i have even filed with the BBB against them.