I gave Hornak a custom window/door job valued at $7,500. I told them I had a deadline 6 weeks away. My deadline passed with no contact from Hornak. I called them, and received no response. I called again, only to find out they never even placed the order through the manufacturer. They said it was their mistake, and they would make it up to me. Again, a week goes by with no follow up. I called again one morning at 8am and said I need to hear that day how they would make this right. You guessed it - no response. Then the salesman called the next day and said it was partially my fault because I went on vacation, which was total nonsense since he had confirmed to me 2 months earlier that he had place the order. I moved on and hired a professional company to do the job, but of course, had to wait 4/5 weeks for the manufacturer to build the units. Thanks, Hornak. Summary - these guys don't follow up on their promises, and are very unprofessional.
- Approximate cost of services:
- $7,500.00