After paying $200.00 to get a commercial grade water softener installed, we were supposed to be charged $29.99/month with free salt delivery every 4 months. Our local office only delivers salt when they feel like it, and salt is apparently no longer included in the rental agreement, because I was just charged $50.00 for a recent delivery. The quality of the water softener is decent, but you can probably get similar quality purchasing a decent unit from [other companies].
Approximate cost of services:
$1,200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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