My husband called to find out if they had the parts he needed to repair our riding lawnmower. Katrina made sure they had the parts in stock, made sure he had everything he needed and said she would have them pulled and ready for me to pick up. I received excellent and cheerful customer service. Katrina was warm and welcoming, showing me everything I was purchasing and making sure all my questions were answered. I will ask for her personally any time I need assistance.