3 months ago I had my water heater go out. Red Lilly was the original co that had installed. They charged me $500 claiming they would refund me. They stated that they would refund me the money once the manufacture of the water heater refunded them. They claimed that they had never dealt with this type of situation and that they would have my money back to me ASAP. 3 months later and 15 phone calls claiming they hadn’t recd the money from the manufacture. I called the manufacture and they stated they had given Red Lilly the refund. Come to find out per an employee Jake they had only been refunded a partial amount and they were waiting on the manufacture to pay the labor costs and I would be getting reimburse. I called 5 times with in the last 3 weeks on which I have phone records. Jake now claims manufacture will not reimburse them and that they never recd any money, and that the $500 they charged me was for labor. $500.00 for an hour of labor? On top of that he claims that the owner has been out of town for the last 2 weeks that I called the company, and this morning when I called the owner is now on vacation. I called the manufacture again and they did indeed send red Lilly the refund for me. I am in the process of small claims and am waiting for proof from the water heater manufacture for the original reimbursement they issued Red Lilly. I reported this company to the Better Business B and Intend to file a smalls claims court suit. I work legal and if they have ripped you off please do not hesitate to contact me so I can help you too. 1-818-251-1715. Thanks!