I wanted to purchase a new laptop for my home. I did not want to go to Best Buy because my previous experiences with this store were all bad. But I decided to try it again because the price was good and my budget was limited after making purchases for other home furnishings. Well, the first thing they do is to try to force you to buy a "product protection plan" which cost $200. I said no but the salesman kept pushing me to buy it. I tried to get another salesman to let me just buy the laptop. But this guy wouldn't quit. I had to call the manager, who ALSO tried to get me to purchase the plan. I couldn't believe it. I finally got the laptop for the price I wanted. When I got home and opened it, I discovered that it had been a used product. I took it back to the store two hours later and they had the nerve to charge me a restocking fee. I tried to explain to them that I was not the one who opened it. They were all deaf. They charged me the restocking fee and I left so mad that I called up their corporate offices to complain. After writing a bunch of letters, I finally got my money back two months later. What a nightmare! I will NEVER shop Best Buy. EVER!