We had three bathrooms gutted and replaced. Nothing fancy added - essentially all the 25 year old stuff moved out and new stuff put in.
Case was not the low big but any stretch of the imagination. However, we were very concerned about interruption to the household - we had seen friends have jobs drag out. We have a child who really needs the routine.
Case delivered all the supplies in a 45 minute window one morning. Trucks arrived from three depots - all on time. They completed the job exactly on schedule. Everything was completed above and beyond our satisfaction.
There was one issue, they drilled the holes for the door knobs in the wrong place on two doors. We did not have to complain - the workman came out and told us "I drilled the holes in the wrong place - sorry. The doors will work. I have already called the office and ordered replacements at our cost." Likewise a few pieces were left out by the manufacturers. We did not have to complain or point anything out - they told us about the issue and told us when they would be out to fix them.
The final repairs were a bit slow, but what they did was wait until all the pieces arrived and they made one visit versus 5 or 6. Sure I would have liked it faster, but on the flip side I also did not want 5 or 6 interruptions.
You pay top dollar - and you get top service.
- Approximate cost of services:
- $25,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?