Cable Connexions LLC

Home Theater
2201B Eastern Blvd Middle River MD 21220
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HomeStars  >  Home Theater in Baltimore  >  Cable Connexions LLC
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64%

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Reviews for Cable Connexions LLC

Average customer rating:
8.3 10 (12 reviews)

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Stacey  from Baltimore
Stacey from Baltimore
1 review Baltimore, MD
10/10

home theater room

I typically do not write reviews but this company definitely deserves. I just moved to Baltimore Maryland from Orlando Florida 2 months ago. My husband and I bought a home that we knew we could build a theater room in the basement once we were settled in. We had four companies come out all in all to give us a students in this company was by far the most professional and reviewed in Baltimore Maryland. This is the reason we chose to go with them and also they were very nice and easy to deal with. If you are looking for a home theater and want a tie for Detail let just say James the owner from this company has that I. I think this guy should have been an interior decorator. if you're looking for precision and reasonable I believe this would be the company for you. great job guys

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P.Taylor from Sparks Glencoe
P.Taylor from Sparks Glencoe
1 review Bristol, QC
0/10

TV install above fireplace

I was initially very excited to work with Cable Connexions LLC. Gus was very professional on the phone. The issues started happening the day my TV was to be installed. I received a call the day of installation that they would not be able to install the TV due to a medical emergency with the technicians family member. After inquiring if arrangements could be made to call us back to see if a different technician could install the TV, since this appointment had been scheduled 2 weeks ago, Jess called back to say a technician would be able to be at our home at 1:30 PM instead of the originally scheduled 10-12 timeframe. This would have been great except no one ever showed up!! After multiple attempts to reach an individual in the office my wife and I gave up. I left a message asking to call me on Monday to explain what had happened. Monday came and I still did not hear from anyone...I decided to try one last time as the rating for this company had been very good and I really just wanted my TV installed. I called and reached the same individual who had originally said the technician would be at our home at 1:30pm. She said she didn't know what had happened and would talk to her boss since she saw my paperwork on her desk but with no notes. She contacted me later that day and said the technician finished his prior job late and didn't bother to let anyone know he would not make it to our job. She said they would be letting that technician go...which I really didn't care about....I still had a brand new TV in the box waiting to be installed. She said she could have a team to install the TV that week and she would discount the mounting by $20 dollars. I decided...once again...to give them a chance. The technician called me the morning of the install to discuss when he would be at my home and the specifics of the job. I told him I would not personally be there, it would be my wife and that what I wanted when he was mounting the TV was to leave enough room under the TV so the sound bar would not block the remote receiver. I called my wife while they were doing the job and he assured my wife that the way he was mounting the TV was how we had discussed but he left his cell phone number on the Invoice so if I had any questions I could call him. When I arrived home, the TV was not mounted as I had requested. I had to stand up in order for the remote to be recognized by the TV as he had mounted it too low and the sensor was blocking the TV sensor. I called the technician to discuss this and he blew up on the phone. He admitted he had mounted the TV wrong but said the only thing he could do was drill new holes in my limestone fireplace. He then angrily hung up the phone. The next morning he called and left a message on my cell phone apoligizing for yelling at me on the phone and said he would like to come out and fix the issue after speaking with his boss. He said he had some family issues last night and that was why he was swearing and yelling on the phone...can you believe this!! I should post the phone message he left me, I had to listen to it twice to believe what I was hearing. Lastly a supervisor called me to try to remedy the situation and I could go on and on but it all came down to when it was convenient for them to come out to my home to fix the issue and the only guy they wanted to send was the guy who messed up the job originally and then yelled at me as if it was my fault....like I'm going to let someone like that back in my home!! So needless to say I said I would hire out with a different company but there was no way these guys would be coming back to my home. I will never do business with this company and not only would I not recommend them but will tell my friend, family and colleagues to not utilize this company, not matter what the deal. They had one of the cheapest prices for the mount and install but I see now you get what you pay for. If you are looking for cheap work done poorly these are the guys you want. IF you are looking for professionalism and superior work....don't look here.

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jim arnold from Baltimore
jim arnold from Baltimore
1 review Baltimore, MD
10/10

TV Install and Mount

I called James and asked them for a quote to see if they could quickly turn around a TV install for me. Not only did they get back to me quickly, but they scheduled an appointment the same day! James and one of his co-workers (sorry - forgot the name) gave me a time window and also called me 10 minutes before stopping over. They were on-time and very friendly during the install - measuring the viewing distance and angle for proper placement and height. They were also very patient as I sat in two or three different spots to see the viewing angle before finalizing the install. All in I paid less for the entire install with Cable Connexions (including them providing the wall mount) then I would have spent on the mount alone. James also provided me with their insurance certificate which is a thing everyone should look for with any service company - especially for things such as this which attracts a lot of "handyman" quotes.

I strongly recommend calling James and Cable Connexions if you are looking to have the TV installed.

Jim.

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Mark Failla from Glenelg
Mark Failla from Glenelg
1 review Glenelg, MD
0/10

Home Theater Installation

Save yourself the trouble - don't hire this company! We hired this company in August to install a 2-zone home theater. They only partially completed the job, left us with some inoperable equipment, and have not been back to finish or service it in over 4 months. Some of this equipment was not even two-zone compatible. After many phone calls and e-mails, and as many as five scheduled appointments that they failed to keep, we contacted the BBB and our lawyer. The equipment and workmanship was shoddy, most of which we've now replaced.

1 of 2 people found this review helpful.
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Company Response

Yes we had a issue with a new model receiver that was told to us from Onkyo having certain options that it apparently didnt have. We where willing to switch out the receiver free of charge for Mr Failla and also wanted to make things wright for him. Mr Failla was ver disrespectful when I tried to resolve this matter on the phone, yelling cursing ect. We will not tollorate this from any one. First and four most, Mr Failla and his son tried to act is if they new everything and wanted to minipulate the project the whole way. Mr Failla also wanted us to return his money for a Home theater remote that was already used, all because he didnt have the rights to program this as a consumer. This is what he had asked for from the very start. We have a signed invoice and also records that indicate this was what he requested. This all started when he had changed his mind about getting a different TV, SMART TV. We then had to run a additional audio cable for this Digital optical. Mind you MR Failla still had not paid us for equipment that he still have in his possesion. We did a great and clean job on MR failla's home and we do not deserve 0 stars. Let be honest MR failla , the whole project went well and clean all but the confusion with the Receiver.

Melanie from Boston
Melanie from Boston
1 review Boston, MA
10/10

Purchase & installation of HDTV

I still cannot believe this myself but this is what happened. I had set up a delivery & installation with another company. They could not find the residence!!! Needless to say, we were very disappointed because we had waited two weeks for this appointment.

So I went on www.servicemagic.com to see if I could find a place that could do this job ASAP because a lot of people were expecting to have a TV ASAP and were disappointed when the BIG company could not find the right address.

On www.servicemagic.com saw two places. I called the place that had 5 stars next to their name thinking they would be good. I started to explain what I needed and they HUNG up on me. BUT believe it or not about 60 seconds later Cable ConneXions (the other place listed on Service Magic who I did not call yet) CALLED ME. They took care of EVERYTHING FAST AND PROFESSIONALLY. I told them I needed a TV bought and installed the next day -- they did it -- no problem.

I am really very happy that Cable ConneXion came through so fast because a lot of people were not too happy when the BIG company didn't. I would definitely recommend Cable ConneXions to everyone. They really did an excellent job for us. The installation of the HDTV was fast and perfect. They were on time for their appointment. I am really happy about the whole experience.

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Rosemary Hajek in Bel air
Rosemary Hajek in Bel air
1 review BEL AIR, MD
10/10

Mounted a 55" Sony

Jim did a great job mounting my TV! Jim arrived on time and was very organized and knowledgeable. He made sure that the TV was mounted perfectly straight and level. I will certainly be calling on Jim in the future!!! He is good at what he does and is also a very nice man.

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Company Response

Thank you so much for the positive feedback as my reputation is key to being successful. Rosmary you where very helpful considering I wasn't dwelling my best. I hope to work with you in the future on your other projects as they come available. Please don't hesitate to give me a call any time day or night if you have any questions. I hope you enjoy your new tv.

binh in Baltimore
binh in Baltimore
1 review ESSEX, MD
10/10

55" LCD 3D TV and Surround Sound

I want to thank James and his team for installing my 55" LCD 3D tv and surround sound. They do such great work! and are very knowledgeable . Me and my family are very satisfied with Cable Connexions. we will be calling them in the future for any installment on tv or audio . I will recommend Cable Connexions to anyone of my friends or family. Thanks James...

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Company Response

Thank you very much for your feed back as we work hard on giving our customers what they deserve from the feedback we receive.

Katherine Loewer in Bel air
Katherine Loewer in Bel air
1 review BEL AIR, MD
10/10

installation of two ceiling fans

I called James and within one hour he returned my call. He came out the same day to assess the project, gave me an estimate, and instructed me on what I needed to do on my end. He installed two ceiling fans, was very close to the approximate time that he said the project would take, gave me a fair price and cleaned up. He was recommended by a friend and I will do so as well.

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Company Response

Thank you so much Katherine for your feedback as it is very important to show others the respect and knowledge they deserve. You where great to work for and showed use lots of hopspitallity. Thanks for lunch and keeping me cooled off. Hope to hear from you in the future as your projescts become available in your budget.

Pam in Havre de grace
Pam in Havre de grace
1 review HAVRE DE GRACE, MD
10/10

Reinstalling surround sound/stero system

James was able to resolve problems left me by another company that would not correct their errors. He not only resolved issues but educated me on several aspects of my system that I didn't know. He's as meticulous in his work, as he is knowledeable.

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Company Response

Thank you very much for taling the time to write a reveiw about our company!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cable Connexions LLC

Cable Connexions is a company devoted to providing professional and personalized service to our clients, in installing audio, video, voice, data and security systems. Our mission is to give users the visual and audio means to enjoy, relax, and use sound and video in the highest quality manner and user ...
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