a salesperson came out and said he was the owner. he took our money and turns out he was not the owner. they stalled the pool, never came out as promised and did not answer or return emails until you threaten them. they have my money since 2015 and refuse to refund it and its now 2017. they did nothing and took the money. NEVER USE THIS COMPANY THEY WILL TAKE YOUR MONEY AND GIVE YOU NOTHING IN RETURN. THEIR POOL DESIGNS ARE VERY AMATURE, WE HAD TO DESIGN FOR THEM.
- Approximate cost of services:
- $40,000.00
- Company Response
You signed a contract with us back in August of 2015. A deposit from you was received / dated in October of 2015 which is approximately three months after you signing the contract with our company. Once we received your deposit we began the process of engineering in which you reviewed requesting numerous changes, which is perfectly fine. Once this was completed and approved by you the client, you then signed off on the engineered drawings the week before christmas of 2015. The next step was permitting with building department. As you are well aware we needed you to sign off on paperwork and was in need more information in regards to your exsisting barrier / fence. You stated to us at that time you were out of the country in Dubi and your husband would assist, in which he never did. Our company finally received this information on April 27th from you. Our company submitted everything to the building dept as required immediately and got your permit approved through the building towards the end April 2016, this after our company requesting this information from you since of 2015. On May 3rd we called in for locates and had you scheduled to begin dig within two weeks due to the severe rain we received at that time this was unfortunately delayed in which you were advised of by via email and phone.
On Saturday May 21st at 11:39pm you contacted us by via email requesting us to put the job on hold, which we did not this email untill Monday morning.
On Sunday May 22nd we showed to begin on your site to lay your pool out to begin digging the follow Monday morning and was told by your husband to leave your property immediately, That he did not want a pool built, he never wanted one to begin with as you and he were going through a divorce. We then contacted you by via email and phone to advise you of this and to asked how to proceed. On June 2nd 2016 at 7:00am we again contacted you to see if we could now proceed and put you back on schedule since we did not hear from you. You responded back to on that date stating you wanted cancel. We then reached out to you numerous times by both phone and email with no reply back from you.
On the contract you signed with our company it states that you have 72 hours to cancel your contract in order to receive your deposit back. In this case you requested a cancellation over a year later which was in September of 2016 and we responded to you by via email stating the following;Mrs Client,
Our company has reached out to you time and time and time again saying that we are
ready to start your pool.
You are requesting a refund that is not available.
You have 3 days from signing contract to cancel to your contract and
receive a full refund. (as stated in our contract)Your drawings and engineering have been completed and paid for.
Your permits have been paid for and obtained.
Our crews have shown up to start work and we were turned away by your
husband.
When broken down there is no money to be refunded.Your deposit was $ 4000.00
commission to sales $ 2000.00
Permit and engineering cost $ 1500.00
Admin time -and travel $ 1500.00
pull off charge for our crew $ 500.00We never NOT wanted to build your pool. If anything your husband had been
the delay in all matters including the signing and the deposit of the
contract. Changing the drawings , He delayed us by not assisting with
pictures that were requested by permitting dept at he building dept. which
resulted in more trips to property and building dept.
Even after we were sent away we continued profusely to ask if you wanted to be
scheduled for the dig of your pool.With no response.thank you