Anything Wet Pools And Spas

I hired this company to do a refinish plaster work for my pool and install a salt system about 5 years ago. 2 weeks ago a drained my pool to wash it and replace the water, immediately I noticed cracks and hallow spots behind my plaster, I called the company to ask for them to come and inspect the plaster. Not only that they didn't want come to check the situation they also blamed me that I drained the pool and voided the warranty on the product. Joe the salesman's response was: "why did you drain the pool, you should not do it since it is voiding the warranty, put water back in your pool and it will push the air pockets back and you will not see the cracks....", (seriously???!!!). I called several other companies and they all told me that it is absolutely not true, if you drain to wash the pool and right away refill the pool you shouldn't have any problems. I ended up refinishing my pool and paid over $6000 since I had to remove about 25% of the plaster work that they did, I had huge air pockets and cracks behind the plaster work that they did since they didn't prep the pool properly before applying the "Florida Gem" product. I brought over 5 different professionals and they all said the exact same "bad prep work". On top of that I discovered the the salt system that they sold me was half the size that I needed for my pool. Stay away from this company.

a salesperson came out and said he was the owner. he took our money and turns out he was not the owner. they stalled the pool, never came out as promised and did not answer or return emails until you threaten them. they have my money since 2015 and refuse to refund it and its now 2017. they did nothing and took the money. NEVER USE THIS COMPANY THEY WILL TAKE YOUR MONEY AND GIVE YOU NOTHING IN RETURN. THEIR POOL DESIGNS ARE VERY AMATURE, WE HAD TO DESIGN FOR THEM.

BUYER BEWARE!

We contracted with them to resurface the pool, replace the tile, replace the glass block in the hot tub waterfall and clean and seal the pavers on the deck around the pool. They stated that they could get everything done in ten days weather permitting. Everything started out well enough. There was a marble sill on the top of the glass block the Pat (the owner) stated he would replace with granite and it would look better. There was also a discussion about adding a rail into the pool at the step to aid in access when entering and exiting the pool. Pat gave us a price that we agreed to and they began the work. They drained the pool, put the new tile on top of the old tile and resurfaced the pool.

We asked that when you seal the paver can it be slightly darker. Pat put water on the pavers and showed us that they darkened up when wet. He said when it's sealed it would look like that and we agreed. This is where is started to go bad.

They acid washed the pavers and they lightened up a lot but it was still dirty and stained in many places. They sent someone out to seal the pavers and before they began I stated to them that even though it was acid washed they had missed many areas and it was not clean. I asked if they could clean it correctly before they sealed it. I really did not want sealer on top of dirt.

The worker called Pat who immediately jumped my behind. He was very rude and hostile. I was pretty upset by the way he spoke to me so I called the office to try to speak to someone and the person I spoke to was even more rude and hostile. She stated to me that Pat was her husband and she was going to put a lein on my house. I was shocked! They did say that they came out later and sealed the pavers. At this point the pavers were bleached out and we were unable to tell any difference.

During the entire process they nickel and dimed me every step of the way. "We need a "draw" to proceed". Again, this came as a surprise. I gave them a substantial deposit and expected to pay the balance when completed. They collected a "draw" each time they completed a part of the job. Did they do a good job on the pool. I would have to say yes. When it came to completing the job at the end (with a minimal balance) is where they did a very poor work and gave me LOTS of attitude when I asked them (very nicely) to do a good job. Yes, we paid them what the balance they asked for and then had to contract someone else to redo the work that they did a very poor job on.

Do NOT do business with these folks. They started out good and at the end did very poor work and got an severe attitude when I asked them to do it correctly. Sadly, I do wish the experience had been better. I would NOT recommend this company.