Mr. Gillis was the best price I could find in the Memphis area to do in-home big screen TV repair. I called every Memphis area mobile TV repair place I could find a listing for. On our initial phone conversation, he knew exactly what the problem was and quoted me $225 cash to fix it. No tax on cash payment, tax added for check payment, and he doesn't take credit cards. He said on the phone that he knew what part it needed and that he had plenty of them on his truck. He was out two days later, the day before Thanksgiving. He quickly got the TV apart, pulled out the bad chipset and then realized that he did not have the correct part. He didn't really have an explanation as to why two days prior he "had plenty of them on the truck". He said he would have to order the part and would call me in a couple days when it came in. A week to ten days went by and I never heard from him. After several phone calls that went unanswered, I finally got a hold of him and he said the part was coming in the next day and he would call me then to set up a time. Another week to week and a half went by and again several unanswered phone calls. When I reached him this time, he said the part was on backorder and would be in his hands in a couple days. He again said he would call me when he got it in. Another nine days went by with no contact from him. I finally got ahold of him on 12-19. He said, "Yeah, the part came in, when do you want me to come out?" We settled on 12-22. He showed up on time, quickly put the part in and the TV was fixed. He then proceeded to tell me I owed him $250. When asked why, he said, "Because of the extra time I had to put into finding your part." Frustrated enough, I paid him $250. Long story short, he is a nice guy who definitely knows what he is doing when it comes to TV's. On the flip side, he has no customer service skills at all. A same day fix took a month and $25 extra. He never once called me, every contact was from me calling him. Use at your own risk.
- Approximate cost of services:
- $250.00