We had purchased a Jenn-Air oven and stove-top at our local Home Depot. It was deep discounted and we had been shopping around so we just couldn't pass it up.
We had warranty problems just a few months later in that the front control panel would not work so we could not operate the oven. Whirlpool, who owned the Jenn-Air brand at the time said we had to go through ABC Appliance Sales & Service as they were the only ones in the area to do warranty work on Jenn-Air.
I called and because we did not purchase it there they had us wait literally MONTHS for a repair. They came out in a few weeks after the call to assess the situation and determine what parts were needed. Then we had to wait weeks more for the part to come in and for them to have time to "squeeze us in." In the end we did without an oven for nearly 3 mos. while we waited for this work to be done.
I guess I am also disappointed in Jenn-Air's service department but the haughty attitude displayed by ABC both in person and on the phone made me pray that the appliance would never break again and force us to use them.
I would not recommend them unless you made a purchase at their store. Had they been kinder and more accomodating I would have considered purchasing at their store next time but our experience only served to turn me off from them completely.