I called them to repair my 2nd fridge in my garage that was rather old. I really didn't want to replace it and didn't have to. Their repairman came and it ended up being a $10 fix. Much better than me spending $500 for a new one! They could have probably sold me more or been dishonest and got more money out of me but they were honesty and now have my trust and I will call them again in the future!