This company has some great policies! They were here exactly when they said they would be, and the repair person was incredibly honest and helpful. I have an older washer, and rather than try to convince me into buying a new one, I was told it would be cheaper and in my advantage to just replace the motor on my current washing machine. In his words, "they don't make washers like they used to". The washing machine has been working perfectly since. I couldn't have been happier with the service!