We had a 32'' TV that broke and decided to take it to this place to get it fixed. We dropped it off and within a few hours Richard called us to let us know they couldn't fix the tv. We went down to pick up the tv and Richard explained to us that it would cost more to fix the tv than to just buy a brand new one. We asked how much to pay him for his services and he said "no cost" since he didn't fix the tv. We were amazed. Thanks!