We got possession of a new house and used them for Alarm install, Chelsea was helpful in getting me going with a install at less than 24hrs notice (I called them out of blue based on HomeStars review) just before Canada Day weekend and the installer - Tamim took his time to make us aware of pros and cons of what he was doing and why he was doing. Unlike other walk-in ADT contractors in the area who sent school kids who don't even know what they are offering other than a few of neighbors have also signed up and we are giving you the best deal (note we are not buying cookies for a charity but we are talking about alarm install) - this ADT partner was a pleasant experience to deal with and we recommend them. I decided to call these guys because when checking on reviews of the other ADT reseller - who I will NOT name - the feedback on the net from multiple sites - was "Stay Away".
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Thank you for the great feedback.