Reviews

10/10

We decided to go with RCC after doing some reviews of other companies. Joe visited our house a couple of different times to provide an estimate and to take measurements. He provided different options to remedy our water issue; in the end we decided to do the whole exterior of our house rather than choosing some cheaper internal system options. Pete and his crew worked tirelessly and tried to maintain as many bushes and plants on the exterior of the house, while they dug. The project was completed in 4 days and although there was a minor issue with our sprinkler system (where the rain sensor wire was inadvertently cut), RCC was professional and they assumed the cost of fixing the sprinkler system issue. Would highly recommend.

Approximate cost of services:
$18,000.00
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Company Response

Thanks so much for your amazing waterproofing review! Our waterproofing teams are able to work quick and tidy thanks to their years of experience and great work ethic. Thanks again for trusting in the wet basement people!

10/10

I was not happy with the service received by another company and decided to reach out to get a second opinion. My father in law contacted this company and they were able to send a technician the same day to assess the issue. Within an hour, the technician had identified the issue and rectified it. He was diligent and thorough. When I first submitted this request via HomeStars, this was the first company that reached out and I balked at hiring them and went with a larger company that had a slightly higher rating on homestars. I was wrong on this one. I highly recommend this company! Thank you

Approximate cost of services:
$135.00
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3/10

I used this company in late July for an assessment on my sprinkler system. Another company had completed some waterproofing work on our house and it appeared that a wire may have been severed, resulting in a malfunction of our sprinkler system. I was charged $90 + tax for a technician to come out on an initial assessment (which included 30 minutes of labour). (there was no labour completed) The technician arrived on time on the date of my appointment, and noted that a wire from the timer box to the valve box may have been cut. Unfortunately, as this system was installed by the previous homeowners, I was not aware of the valve boxes' location. I asked the technician to provide an estimate on how much it would cost to fix an issue like this, but he was unable to provide one due to the nature of the work involved (digging and chasing a cut wire). I contacted this company yesterday to once again ask for an estimate on the work that would be involved with finding a valve box that was buried underground, and again I was provided with a very vague explanation. I was advised that it would be beneficial for 2 technicians to come on site at $90 an hour. ( I was hoping to be provided with a proper estimate as I am hopeful that the waterproofing company would reimburse me for this cost, as they had caused the severed wire). And that it could be $200 - $300 dollars to just find the valve box. In the end, I contacted a different company. They sent a technician to my house and within the hour, the technician used equipment to find the valve box and rectify the situation. Total cost with tax was $134. I contacted the Sprinkler Company Inc today to advise them of what had happened, and asked if part of the initial payment that I made to them in July could be reimbursed (as a gesture of good customer service) They refused. I will not use this company in the future.

Approximate cost of services:
$101.00
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Company Response

Good afternoon, thank you very much for your feedback.
We really appreciate your honest opinion and it is beneficial for each business.

As we mentioned, there was a recommendation to hire 2 technicians which could lead to much cheaper total price instead of one serviceman.

However, we are happy that you found affordable and efficient solution, even though through the different company.

Take care,
The Sprinkler Company Inc.

10/10

Oleg is a true master of his craft. Not only did he provide a great end product, but he was patient, accommodating, and respectful. A true pleasure dealing with him and would highly recommend.

Approximate cost of services:
$5,000.00
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Company Response

Thank you!

10/10

Communication was great. Project was completed within 2 weeks of requesting a quote. Cost quoted was competitive. Would use again.

Approximate cost of services:
$1,100.00
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Company Response

Thank you for the great review