Reviews


First Review

10/10

This is my second Reno project with That Reno Guy. I was so happy with my ensuite Reno the previous year that I knew this company would be my first choice for my kitchen Reno. The project included a complete gut of my existing 30 year old kitchen as well as extending the new vinyl plank flooring into the dining room , hall, main bathroom, stairs and entry level landing. The main living areas were repainted and the bannister and rails were also repainted giving the whole main floor a refresh. I was thrilled with the final result and the attention to detail that Joe and Dale (cabinets) and Anna (painter) provided. I highly recommend That Reno Guy for all your renovation projects!

Approximate cost of services:
$58,000.00
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10/10

I just had 4 windows replaced and couldnt be happier. The windows are high quality and the installation experience was exceptional.

Approximate cost of services:
$7,000.00
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0/10

My toilet has been continuing to run after flushing, the float doesn't completely rise enough to shut it off so I just wanted to replace the flush valve and since I was dong that thought I may as well have the flapper changed out as well. I had the tank drained to facilitate a speedy service. I asked about the cost since you advertised a service by job, no hidden fees and was shocked at the price of $570 for what I know is a simple job with parts less than $20!! The tech did not even open his bag or look at the toilet I could NOT justify that outrageous charge. Had I been given any indication when I called to request the service (I specifically stated what I needed done) I would never had booked the service. Now I am out of pocket for $73.45 for a 5 minute useless service call. The tech told me it would be a four hour job, I have since completed the job myself and it took me 45 min but I'm not experienced. In reality it would be a 15 min job. Cost of parts $18.95 I will NEVER call Gentleman Plumbers again!!

Approximate cost of services:
$570.00
1 of 2 people found this review helpful.
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Company Response

Lynda in Edmonton,
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.