Reviews

10/10

If you're considering a new furnace and/or AC, based on our experience, A1 should be your choice. The professionalism and attention to detail in both the sales and installation process is second to none. We selected a variable speed furnace and AC and are blown away by the quality of this equipment. We dont hear the furnace, the AC (standing beside it - you can barely tell it is running) and the house is now maintained at an even temperature throughout. The attention to detail during the installation, available 15 year extended parts/labour/service protection plan cost, and quality of equipment provide for excellent peace of mind.

Approximate cost of services:
$15,000.00
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0/10

Sales: Professional and helpful. Product: Windows seem to be of good quality. Installation: Poor and rushed resulting in property damage: - Dragged windows along our back patio and front walkway damaging the pavers which now require repair or replacement. - Damage to our front door. - Damage to a pillar out front. - Damage in several spots to a concrete step at the back door. - Damage to an interior wall. - Improper installation of the patio door lock. - Screws improperly installed in the window frames. - and others. Brock Doors and Windows installed our windows and a patio door on March 30th, 2022. As of today, May 11th, 2022, they have not responded to our multiple requests for a plan and timeline to resolve these issues. Brock is aware of and has acknowledged all of the issues, they have pictures of all damages, their salesperson visited to inspect as did a supervisor. Frustratingly, after a month of asking and waiting Brock still has not communicated a plan with a timeline to fix the problems. We understand Brock is probably busy and we respect that - all we have asked for is a plan - that someone simply respond indicating they're going to fix this, how and by when. One email with those details was all Brock had to do. Unfortunately, Brock's actions after the installation have demonstrated that their priority is the sale, not customer service. So, buyer beware - if you're considering new windows or doors our recommendation would be to avoid Brock Doors and Windows because should anything go wrong after the sale, our experience would indicate that you will have a very difficult time getting those issues resolved.

Approximate cost of services:
$7,000.00
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Company Response

Chris,

We apologize for any difficulties you had faced when undergoing your home renovation. We have provided this feedback to our Leadership team for review and rectification, they will be connecting with you to discuss a plan of action and timeline for resolution.

Thank you,
1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.

10/10

We obtained 4 quotes prior to selecting Herb Lodde to replace our roof. Jason was knowledgable, responsive, and happy to help out (I did ask a lot of questions...). The crew worked on our roof tirelessly, they were polite and the clean up was excellent. Having spent time researching the proper way to replace a roof it was great to see the crew's attention to detail as they went about their job. We couldn't recommend Herb Lodde & Sons more - great job for a great price.

Approximate cost of services:
$5,000.00
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Company Response

Thank you so much for your 10 Star Review! We are so happy that you are pleased with the process and the finished product! You were a pleasure to work with as well:)