Personal Movers

Moving & Storage
Calgary AB T2Y 0C1
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93%

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Reviews for Personal Movers

Average customer rating:
9.4 10 (157 reviews)

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Private User
Private User
1 review Calgary, AB
10/10

Excellent service

The team was appropriately scheduled to coincide with my storage bin delivery, and they were well organized and knowledgeable. I was happy with how long the move yo my storage bin took as well as how they tried to keep the bin organized by room to make the unpacking easier. Will use Persoanl movers for the rest of my move and highly recommend.

Approximate cost of services:
$700.00
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Company Response

Thank you for your glowing review! We're thrilled to hear that our team coordinated seamlessly with your storage bin delivery and that you found them well-organized and knowledgeable. It's great to know that our efforts to keep the bin organized by room made the unpacking process easier for you. We're honored by your trust and thrilled to be your go-to movers for the rest of your move. Your recommendation means the world to us. Looking forward to assisting you further!
Warm Regards,
Personal Movers

Ethan
Ethan
1 review Calgary, AB
10/10

Very happy with the moving service!

Personal Movers truly impressed us with their exceptional service! They smoothly relocated our belongings to their storage facility and then back out without any issues. Our floors were well-protected throughout the process, showing their attention to detail. The cost was very competitive, which was a pleasant surprise. Special shoutout to Dane, Gleb and Daniel for their professionalism and hard work. Recommend to anyone looking for quality moving service and competitive prices.

Personal Movers

Approximate cost of services:
$3,000.00
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Company Response

Thank you so much for sharing your positive experience with us! We're delighted to hear that your move went smoothly and that our team could make it a stress-free process for you. Your satisfaction is our top priority, and we're grateful for the opportunity to serve you. If you ever need assistance again in the future, just give us a call. Wishing you all the best in your new home!
Kind Regards,
Personal Movers

Eva Mcmillan
Eva Mcmillan
2 reviews , AB
10/10

Great moving company

Personal Movers are for sure our go-to moving company from now on. We are pleased with the careful and attentive service. We were in a rush with our move and needed someone who could respond quickly without compromising the quality. We needed our belongings to be in good hands. Personal Movers did not disappoint, they were able to fit us into their schedule and complete the move within the set time without any issues. We can not express how grateful we are that these guys took all the stress of the moving from us, so we could focus on other things during harsh times in our life.

Approximate cost of services:
$1,500.00
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Company Response

Hi Eva, We're delighted to receive your 5-star review! Thank you for entrusting us with your move and for recognizing the hard work and dedication of our team. Providing a seamless and stress-free experience for our customers is always our top priority, and we're thrilled that we could meet your expectations. If you ever need assistance with another move or have any questions, please don't hesitate to reach out. Wishing you all the best in your new home!
Best Regards,
Personal Movers

Private User
Private User
Private User reviews Parkland, AB
0/10

Worst Experience I’ve had Moving

Quite honestly the worst move I have experienced. From a modest 2 bed home, so not a lot of furniture they managed to break a stand up mirror, a desk, a chair a picture and then wrecked 2 reclining couches as they were clueless in reassembling them correctly. The staff were constantly on the phone to colleagues asking advice, then asked my contractor for tools to fix them. It gets more interesting in trying to contact Alfred, who knew of all these things, he outright denied that his guys had been responsible for this, and tried to pass blame onto me. I did get a small reimbursement for the wheel that broke off the office chair. Not even as much as an apology for anything else. Will never use them nor recommend them to anyone.

Approximate cost of services:
$5,000.00
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Company Response

Dear Penny,

We are genuinely surprised and saddened to read about your negative experience with our moving services. We strive to provide the highest level of care and professionalism to all our customers, and it's disheartening to hear that we fell short of your expectations.

Regarding the broken office chair, we apologize for any inconvenience caused. As soon as the issue was brought to our attention, we offered to either replace the chair with a new one or provide full compensation for its value. We understand that you opted for monetary compensation, and we processed that accordingly.

Additionally, we want to clarify that the spring issue with the reclining couch was not due to any mishandling on the part of our movers. The condition of the spring was pre-existing, and while our team took all necessary precautions during the move, unfortunately, we cannot be held responsible for wear and tear that occurred prior to our involvement.

We take all feedback seriously and use it as an opportunity to improve our services. Your satisfaction is our top priority, and we regret that we were unable to meet your expectations on this occasion. If there's anything else we can do to address your concerns or assist you further, please don't hesitate to reach out to us directly.

Thank you for bringing these matters to our attention, and we sincerely apologize for any inconvenience caused.

Best regards,
Personal Movers

Private User
Private User
0 reviews Cayley, AB
10/10

Household move

When I contacted Personal Movers I spoke with Julio. We were on the phone for about 30 minutes while he asked question to get an idea of the scope of the move to complete a quote. Julio was very friendly and very easy to deal with. After the quote Personal Movers followed up the quote with a phone call and booking reminders. The day before the move, Personal Movers sent me an email confirming the time the movers would be there. Personal Movers were on time the day of the move. The 3 movers were very friendly and were hardworking. They worked together to get my move completed quickly and without damage to my furniture. All furniture was wrapped in blankets. I was very impressed with the 3 movers. I would hire Personal Movers again.

Approximate cost of services:
$2,100.00
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Company Response

Thank you for the glowing review! We're thrilled to hear you had a positive experience with oir company. It was our pleasure to assist you with your move. If you ever need our services again, we're here for you.
Kind Regards,
Personal Movers

Private User
Private User
0 reviews Calgary, AB
8/10

Combination move

Hired to load 4 bins from 2 homes- moving to one. The movers they sent were amazing and booking was a breeze. The movers were careful and thoughtful. I would have given them a 12/10, but when it came time to unpack the bins- two weeks later, they cancelled on me at 5PM the night before. I had to scramble to find new movers last minute. I totally get things happen, which is why I wont give a bad rating. For the job they showed up for, they were incredible- just left me in a tough situation when they bailed

Approximate cost of services:
$4,000.00
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Company Response

We appreciate your positive feedback about our movers and the booking process. We sincerely apologize for any inconvenience caused during the unpacking phase. Unfortunately, an unexpected truck breakdown and logistical challenges left us with no choice but to cancel last minute. We understand the stress this caused and regret any inconvenience. We're committed to learning from this experience to better serve you and future customers. If there's anything we can do to make it right, please let us know. Thank you for your understanding.

Best regards,
Personal Movers

CG
CG
1 review Calgary, AB
0/10

Movers took almost twice as long ..wasted time on my dime

One mover was very slow and left midway. Move was so far behind by the time they sent another guy, the move ended up to take 13 1/2 hours instead of about 8 . Alfred made me pay for it before they even unloaded the truck!! I have yet to see an invoice, (which he said would be sent) and he has not responded to my damage claim for my tempurpedic king mattress that they didn't wrap and got wet and dirty (pointed out to the mover and he admitted it was on them) and also a broken storage cart. I sent the pics to them. I do not recommend!! They do NOT stand by what they promise.

Approximate cost of services:
$2,300.00
0 of 1 people found this review helpful.
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Company Response

Dear Christa,

We sincerely apologize for the inconvenience and frustration you experienced during your recent move with us. Your feedback is invaluable to us, and we are grateful for the opportunity to address your concerns.

We are glad that we had the chance to speak with you regarding this matter and to provide reimbursement according to our terms and conditions. Ensuring customer satisfaction is our top priority, and we take all complaints seriously.

We understand your frustration with the delay during the move. We want to clarify that accurate information regarding the quantity of items to be moved is crucial for providing an accurate quote and planning the logistics of the move effectively. We regret any miscommunication or misunderstanding in this regard.

Once again, we apologize for any inconvenience caused and appreciate your understanding. If there are any further issues or concerns you would like to discuss, please do not hesitate to reach out to us directly. We value your business and hope to have the opportunity to serve you better in the future.

Warm regards,
Personal Movers

Private User
Private User
Private User reviews Calgary, AB
10/10

Helping fill our container to mo e to a new country.

Repeat job. Great work, enthusiastic and extremely skillful in getting the best fit for furniture safety. Would use them again

Approximate cost of services:
$900.00
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Company Response

Thank you for taking the time to leave your feedback for us and trusting us with your move once again! We appreciate your time and your business!
Kind Regards,
Personal Movers

Private User
Private User
0 reviews Calgary, AB
10/10

Helped move our mother into assisted living.

Personal movers were outstanding. They were courteous, quick, and very careful with the furniture. The quote was spot on, I would definitely use them again!

Approximate cost of services:
$60,000.00
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Company Response

Thank you for taking the time to leave your feedback for us and trusting us with your move! We appreciate your time and your business! We wish your mom the best at her new place!
Kind Regards,
Personal Movers

Private User
Private User
Private User reviews Calgary, AB
9/10

internal move

The 2 movers were very efficient and quick. The move took less than an hour.

Approximate cost of services:
$480.00
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Company Response

Thank you, for taking the time to leave your feedback for us and trusting us with your move! We appreciate your time and your business! We wish you the best at your new place!
Kind Regards,
Personal Movers

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Personal Movers

//Welcome to Personal Movers - a professional moving company based in Calgary, AB.//

If you are looking for Calgary movers to relocate your business or need to move your family from Calgary, AB to anywhere in Alberta. Look no further as we have the required experience and resources to take care of your move at any time of the year.

As a full-service moving company we offer, local, long-distance, residential and commercial moving services. We also provide Delivery services and Junk Removal.

Our company employs highly qualified and experienced workers so that we can provide you with the best service we can. We strive to make your moving day a stress-free experience.

AREAS SERVED: Calgary, Airdrie, Okotoks, Chestermere, Cochrane, Banff, Canmore, Red Deer, and all cities in Alberta and adjacent provinces.

CATEGORIES
Moving & Storage
PRODUCTS
Professional Movers in Calgary
SERVICES
Residential moving, Office moving, Commercial moving, Long distance moves, Junk removal, Packing/unpacking service.
STYLES
Friendly and professional moving service!
SPECIALITIES
Furniture assembly/disassembly, Piano moving, Oversized items moving (trucks equipped with tailgates), Heavy safes moving.
WEBSITE
https://www.personalmovers.ca
YEAR ESTABLISHED
2016
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
Cash, E-Transfer, Visa, Master Card, AMEX
LICENSES
Registered moving company, Police Clearance
MEMBERSHIPS
BBB accredited, Homestars Verified,
LIABILITY INSURANCE
Yes
DIPLOMAS
Top Choice Award 2022 winner
WORKERS COMPENSATION
Yes
BONDED
Yes
PROJECT RATE
Hourly; Flat rate for long distance moves;
WRITTEN CONTRACT
Yes
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