Mr Rooter Plumbing Of Caledon

John and Ron were the cleanest plumbers I've ever had. They left my bathroom cleaner then I left for them. Even cleaning behind areas that have never seen the light of day in years.... Answered all my questions and I learned a lot about my house.

I highly recommend them.

Rob was very helpful in helping us with our kitchen drain matter. He kept the kitchen clean and spotless when he left. Very polite and kind.

Ron was very professional and courteos. Did a great job on the pipe and an extremely good cleanup afterwards.

Very courteous and friendly plumber. Explained the issues and options and worked diligently. Would recommend.

We had a blockage in our sewer pipe. We called for a service call and Ron called and arrived on time . We felt like we were given the information so that we were allowed to make an educated decision on what to do about our problem. Great service and Ron was great. Thanks Again for a great service call. The Makinens

Drain baskets and PVC pipe were replaced. Ron S. arrived on time and worked quickly and efficiently. I was pleased to see how clean Ron had left the work area.

The job was completely quickly and a very thorough cleanup of the work area was done.

My tenant called Mr. Rooter for a back flood from the toilets. I was out of the country with a bad cell connection. I gave my tenant full authorization to do what is needed but Mr. Rooter rep had to reach me which made the process really hard to complete. My authorization to my tenant wasn't good enough for them.
They were not willing to do anything (even come to inspect the situation) before they had my credit card number on file.

They used a snake to remove some blockage and claimed to fix the issue. That was done from one opening at the pipe by the pictures I got. I do not believe they tried to do it from a farther away opening as that opening was full of water. If that was opened they would have noticed that the water are not going down and hence the sane they did was only the side affect. They recommended to power flush the pipe with high pressure water to prevent future problems and estimated that at $1500.

The issue was not resolved. Two days after I had another back flood. In the mean time nothing was thrown down the toilet. not even toilet paper.

I called them again after few days. They said that the work was not warranted (first time I heard that). They told me that all calls are recorded and they can play it back to me. I asked to get the call recording but never got that...
They said that they were not willing to come back without extra charges. I did not feel comfortable with that service level.

I went to find another plumber who came immediately and found the issue - blockage at the entrance to the septic tank. The power flush they suggested would have been a real disaster if done. it would not have helped.
It seemed that all they wanted to do is charge per service and emphasized that and have me buy membership more than anything else.

I had to get a plumber to go down into the septic and break a completely plugged baffle with a hammer.
Mr. Rooter was only willing to fix the issue from within the house - much cleaner job.
I am happy I didn't get them to do what they wanted since it would not have worked (after two other plumbers have looked into that and gave their opinion).

Krisztian Horvath and Brent Salabie came out and found the leak in my ceiling from a copper pipe that blew. I also had a rough in kitchen that had tob done and they gave me an estimate and it was fair. They did both jobs

Great Work guys

MGraves