My 10 yr old washing machine was making loud knocking noises and I called Joe. He was able to narrow down the problem over the phone, and came out the next day to take a look. Unfortunately the bearing was broken and it wouldn't make financial sense to proceed with such a repair. When I was doing the disconnect for my washer myself and I hit a bit of a snag with a very stubborn hose & water connection, Joe was able to talk me through it over the phone. He really is the best of the best, and I'll definitely call him for any other appliance servicing. Thank you Joe, I truly appreciate your professionalism, advice and guidance!