Pool Craft

Swimming Pools, Spas & Hot Tubs
Richmond Hill ON L4C 9W6
Write a Review
Write a Review


Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

97%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Pool Craft

Average customer rating:
9.8 10 (154 reviews)

Sort by

Shawn
Shawn
3 reviews Richmond Hill, ON
10/10

Pool Service, Maintenance and Construction

The service that we have received from Pool Craft over the past 8 years has been fantastic. They are always available to make sure that our pool was running with knowledge, skill and speed. They have also been a wonderful company for me to refer my clients to and they have built several pools for friends and clients who are all as satisfied as we are with the work they have done for us. Thank you pool craft!

Approximate cost of services:
$6,000.00
Was this review helpful?
Company Response

Thank you Shawn,
We appreciate the kind words and the referrals!! It's been a pleasure to work with you and your family ! And we certainly look forward to working with you in the future ! All the BEST
The Pool Craft Team

Private User
Private User
Private User reviews Newmarket, ON
10/10

Service - Prompt, Professional, Perfect!

Our first house with a pool. Pool had been opened by another company and it was nowhere near ready to swim in We asked friends and overwhelmingly they suggested Pool Craft as the best place to start for honest information. A detailed chat with Jason where he walked us through everything to do with the system we had so it was an easy decision to have them help us keep our new pool in perfect condition. Peace of mind, always on time, always friendly and willing to answer all of our newbie questions sometimes over and over again. Many thanks to Jason and his service team.

Approximate cost of services:
$10.00
Was this review helpful?
Company Response

We truly appreciate you contacting us and giving us the opportunity to teach you how to enjoy your pool.
Looking forward to working with you for many years to come.
The Pool Craft Team

Phil in Toronto
Phil in Toronto
0 reviews Pickering, ON
10/10

Stay-cation!? YES PLEASE!

We have no problem staying home after our backyard pool reno was completed by Pool Craft and team! What an incredible experience from start to finish. From Chris (our lead guy) to the carpenters, landacapers and trades teams, everyone was a pleasure to deal with. I wouldn't recommend anyone else if you were planning on adding a pool to your backyard. If we could give more stars, we would.

Thank you Chris and everyone in your team for providing our family with a vacation property that doubles as our home!

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

WOW !!

We love the custom pergola / bar area off the deep end off the pool. It's truly amazing. You and your family and friends have so many years of enjoyment ahead.

Thank you for the opportunity to work with you on this project

All the best

Chris and the Pool Craft team

Private User
Private User
Private User reviews King City, ON
10/10

Second Pool

This is our second pool with Pool Craft. Jay and his team do great work and we are really happy with how the pool turned out. They worked with us to come up with the best design and pool size that fit our space and recommended a few things we could do to make it special. We're happy with everything. The service crew is always very professional and they do a great job. I would definitely recommend Pool Craft.

Approximate cost of services:
$75,000.00
Was this review helpful?
Company Response

Thank you .... again.... for the opportunity to work with you on this project. The pool design is simply incredible. Wishing you many years of backyard fun and memories !
The Pool Craft Team

Leslie in Toronto
Leslie in Toronto
0 reviews Uxbridge, ON
10/10

Backyard

Pool Craft completely transformed our small backyard, helping us maximize pool and patio spaces and create a beautiful design. When we first met Rick and he showed us what our backyard could look like we were so excited! Pool Craft did a fantastic job, every crew was very hard working and took pride and care in the job they were doing. For the professionalism and support, friendliness, seamless coordination, vision, the skill of Pool Crafts teams; we are so happy we chose Pool Craft and recommend this company wholeheartedly!!

Approximate cost of services:
$10.00
Was this review helpful?
Company Response

Hi Leslie & David,

Thank you so much for the opportunity to work with you guys on your project. You were an absolute pleasure to work with and we look forward to working with you for many years.

Enjoy the rest of your summer in your new oasis !

Best,
The Pool Craft Team

Private User
Private User
Private User reviews Toronto, ON
10/10

Quick Service!

The best measure of a company is how they treat you after they've made the big sale. Our salt cell died during a very hot week and as a result our pool was cloudy, so we couldn't swim. We called PoolCraft and they were on it! A technician showed up the very next day after we called to diagnose the issue. Then, when they realized the salt cell could not be repaired, but would need to be replaced they showed up the following day with a new cell and replaced it. Everything was under warranty, so no cost to us. Our pool is not crystal clear and we are swimming again!

Highly, highly recommend!

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

We are thrilled that we were able to get you back up and running again. We appreciate your loyalty and continued support !
The Pool Craft Team

Private User
Private User
0 reviews Mount Albert, ON
10/10

Pool Installation and landscaping.

Pool Craft exceeded our expectations! Great company to work with. Our backyard is an oasis. We would highly recommend them!

Approximate cost of services:
$200,000.00
Was this review helpful?
Company Response

Hi Sheri

Thank you so much for the kind words. We very much enjoyed working with you !

Have a wonderful 1st summer with the pool

The Pool Craft Team

Private User
Private User
0 reviews Toronto, ON
10/10

Pool pump problem

I could not get my pump to Prime. Within 2 minutes the technician found the problem, a leak, and check to see if he had the parts which he did and fixed the problem by repairing the piping on the same time. Very knowledgeable expert help, I highly recommend them

Approximate cost of services:
$350.00
Was this review helpful?
Company Response

Thank your for your kind words. We're extremely fortunate to have such a strong and knowledgeable team. Glad you're up and running again !
The Pool Craft Team

Frank Pinilla from Richmond Hill
Frank Pinilla from Richmond Hill
1 review Richmond Hill, ON
10/10

Quick, helpful and friendly!

I called Jason at Poolcraft with both pool pump and heater issues. He was amazingly quick at getting Geoff on the problem, and I had both a new pump and heater installed and working THE NEXT DAY! Knowing how busy pool companies are, I was truly amazed!

Incredibly happy with the speed & quality of the service from Poolcraft.

I would recommend them to anyone who has a pool, such great support!

Approximate cost of services:
$6,200.00
Was this review helpful?
Company Response

Frank,
Thank you for the business. It was a pleasure dealing with you. Glad you're up and running again so quickly.
Geoff and the Pool Craft team

Olivier in Richmond hill
Olivier in Richmond hill
1 review Richmond Hill, ON
10/10

Pool service

They are always helpful in maintaining the quality of our pool. Either through water analysis or providing advice or onsite service.

Approximate cost of services:
$200.00
Was this review helpful?
Company Response

Thank you Olivier,

Our service team are extremely knowledgeable!

Thank you for sharing your experience

The Pool Craft Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pool Craft

Pool Craft specializes in all aspects of backyard planning from initial design to construction. We put a priority on building long-term relationships that extend far beyond the project itself. Whether you’re looking to have a new pool installed, an existing pool renovated or you want to build the backyard of your dreams with landscaping and carpentry, Pool Craft and our subsidiaries; Stone Craft and Timber Craft, are here to help every step of the way.

The Pool Craft service division offers: pool openings and closings, weekly maintenance, water testing, pool leak detection, equipment repair and replacement, safety cover installation, liner replacement, salt systems and automation.

Pool Builder, custom pools, swimming pools, in-ground pools, pool service, leak detection, pool cleanings, pool maintenance, vinyl pools.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
inground swimming pools, pools, custom pools, landscaping, outdoor lighting, Landscape Design, Patios, Cabanas
SERVICES
Weekly service, Bi-Weekly service, liner replacements, leak detections, maintaince and repairs, water tests, store front, renovations, equipment upgrades, pool toys, pool decks
BRANDS
Pentair, Lawrason's, RayPak, Zodiac, Hayward, Mursatt, Natural Chemistry
SPECIALITIES
Vinyl swimming pools, spas, custom pools, custom cabanas
WEBSITE
https://poolcraft.ca/
YEAR ESTABLISHED
1974
NUMBER OF EMPLOYEES
25
MEMBERSHIPS
Pool & Hot Tub Council of Canada & Landscape Ontario & CFIB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.