Pool Craft

Pool was installed by Pool Craft in 2014 and it took SEVERAL follow up phone calls, emails and unproductive visits from their liner installer to finally smooth out some major wrinkles on our custom installed entry steps. We appreciate this was a challenging install, but were frustrated that it took three years to finally get the job done right and were left with the feeling that once we paid for the job, some of the people at Pool Craft didn't care to make us a priority to finish the work professionally. Also during the pool construction, we didn't appreciate having cigarette butts flicked into our pool or having to clean up our driveway and road in front of the house because the crew left dirt everywhere. On the positive side, the salesperson Rick was always prompt, professional and courteous. The company they subcontracted to do the hardscaping, deck and fence (Stonevalley) were amazing! The quality of craftsmanship is top notch and they cleaned up every day before leaving.

I highly recomend pool craft I saw a lot of work that these guys did and it is pretty awesome and the whole crew is easy going and ready to here and really help you!
Daciel Cordeiro

We put our pool in near the end of last season so never got a chance to use it but it's now open and looks great. We had the pleasure of dealing with Jason one of the owners, Rick who priced our pool and spent time with us showing us pools they did and Chris who organized closing and opening our pool. All three men are outstanding and what we think we like the most is the service they provide. They do not walk away until you are very comfortable with everything and even then Chris still makes sure you have his cell to text anytime there are questions. This company is fantastic and we can not recommend them enough.

We looked at a few pool companies before deciding to go with PoolCraft. We couldn't have made a better decision. From the beginning, Rick and Jason were there to answer any questions we had and provide suggestions and guidance. Once our design was complete and timelines were established, we had very little to think about. The construction team was fast and efficient, ensuring that our neighbours were not impacted during this phase. The landscaping company that PoolCraft used (MSD Contracting) did a phenomenal job.
As this is our first pool, Chris and Geoff have also been gracious enough to answer all our questions (even ones we've asked more than once).
From our initial contact with the company, to our visits to the office to have our water tested, we've experience a high level of service from everyone representing PoolCraft.
Thank you so much for a wonderful experience and a beautiful backyard.

We did our homework before choosing Pool Craft and it paid off! Our backyard looks like some fancy spa grounds! Special thanks to Rick and Chris for working with us every step of the way. Also, Jordan and his landscaping guys did an AMAZING job and far exceeded our expectations.

I chose Pool Craft to build me pools, the team is outstanding. Rick and Chris were always there to assist or answer any questions I had.

I would highly recommend them!

I was referred to Pool Craft by a friend. They were professional from the first call. They clearly outlined their services and prices. They called to remind me about the date of my pool opening.
Jacqueline and JR opened my pool and left my backyard better than when they arrived. The service was seamless and exceeded my expectations. I e-mailed Geoff with two last minute requests and he was able to accommodate them.
If you would like great service and professional staff, this is the right company

A real pleasure dealing with Geoff. Had a skimmer issue from high water over the winter and then my pool pump needed replacing. All set to go thanks to Geoff and the very professional service folks who did the repairs and pump install. Excellent customer service and felt like a valued customer despite my many questions! Keep up the great work. Doug in Aurora

FIVE STARS!!! We moved into our new home last November but unfortunately the existing pool was a disaster – it needed a complete renovation. Pool Craft designed, demolished, and re-built our new pool with precision, quality and timeliness. In addition, and most importantly from our perspective, everybody on the project was a pleasure to have working in our backyard. Dealing with nice people makes big renovations so much easier to handle. Our entire family is extremely pleased with the end product – even our neighbors are popping by to have a look. To Jason and everybody at Pool Craft who worked on our pool – thank you – it’s amazing!!!
Steve and Sheila

I wanted to say that the double J team has once again exceeded my expectations in doing our pool closing. I don't know where you found these 2 people but wow, make sure you hang on to them at all costs. Fantastic people like them are so hard to find. They have proven again that they can be trusted to do the right things and not take shortcuts. I wish everyone that did service work in any industry could be like them.
Please thank them profusely for me, as I will always request that this team is here every year helping us take care of this massive property and our pool. ‎ I am so appreciative of their efforts and their care in taking it that extra bit more. It is such a nice change to be happy and satisfied with a service that we paid for rather than having to make calls expressing disappointment and needing followup visits to rectify things.
Again, little things that they do just made my day. The ONLY concern that I have would be losing them.