Brock Doors and Windows installed new windows and a new front door in mid-December 2022. Unfortunately, Brock did not install the door we had ordered (which had a glass insert), and instead installed a solid door. Consequently, our entryway has been dark and unpleasant.
It took 8 weeks from the installation date for the correct door to be manufactured and ready for installation, but the service appointment was cancelled day-of because the installer was ill. The make-up appointment was scheduled two weeks later and was also cancelled day-of because the installer was ill. The third appointment (two weeks after that) was supposed to be between 11:00-1:00 but the installer did not arrive until after 1:00 at which point I was unavailable due to a work conflict.
It's been over 5 months and we still do not have the door we ordered.