Sep 11, 2011, Mississauga
John Vanderkolk from the Mississauga office was our project manager. To start, John gave us some very specific design suggestions that we initially resisted. Once John explained his thinking, he won us over and a year later, we are extremely satisfied with the layout changes he recommended. In terms of the budget, we received other quotes. As John outlined in the quote, they use high quality products and suppliers - you don't have to constantly be "upgrading" everything. By contrast, our experience with another supplier during the quote phase was that they automatically assumed we wanted the cheapest of everything so all of the features we wanted would be upgrades. With John's quote, we felt confident we were getting a high quality kitchen and bathroom, without the constant "nickle and dime-ing" over every upgraded feature once the job started. During the job, John's consistent and clear communication really exceeded my expectations. Once the job began, he laid out a timeline of the different phases and kept us up to date with a quick phone call every day or as needed. Just a few minutes each day was enough for us to give him feedback on the work from the previous day and ensure that we were ready for the next steps. Not surprisingly, there were a few hiccups in the job - table not the right size and wrong tile on the back splash. John handled these events with calm and patience, reassuring us that it was his priority to ensure we got what we wanted. Although each of these events could have turned into mini disasters, the way that John handled them turned them into positives - again, his support and drive exceeded our expectations. The job was done on time and on budget. We love our new kitchen and powder room and look forward to using Kitchen Designers Plus for our next project!0 of 0 people found this review helpful.
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