Mud Monkeys Waterproofing

Our situation was critical. After a big thaw and some heavy rain, I woke up Monday morning to a steady stream of water coming in through our basement walls. It was practically a river. Silt and all. Darby was quick to respond to my call. He came to the house just hours after I called him. He was calm, empathetic and knowledgable. He emailed me a quote that same day, answered every question I had and gave me the time I needed to make my decision. Although getting other estimates proved unnecessary.

By Thursday we decided to go with Mud Monkeys, and Darby even went out of his way to schedule the job and start it the following Monday to accommodate the vacation we were about to take the week after.

Darby and his crew arrived on time that Monday morning. He walked me through, once again, what they were going to do, what minimal disruption my neighbour and I could expect, and precautions I should take around the work area. His crew were polite, professional, and friendly (they always said good morning as I left for work.) They even showed me their progress one morning and explained what they found (ie. inadequate waterproofing) and what they were doing. At the end of every day they always kept the work area well contained and blocked off to ensure our safety. The work was finished on time. In fact, technically, a day earlier than scheduled. We had several days of heavy rain since and our basement is dry as a bone.

Darby himself was always available on the phone whenever I had a question or concern. He always took his time to explain everything. Even as we were on our way to the airport, I was able to speak to him regarding the depth and finish on the window well. Both of which he assures me he will take care of. It made for a stress free vacation that's for sure.

I am looking forward to June, when Mud Monkeys comes back after the gravel has settled to pour the new concrete with a proper grade. My experience with Darby and Mud Monkeys has been so positive that I have already recommended them to 2 other friends in need of basement waterproofing services this year. And the transferrable 20 year warranty is an extra peace of mind. No more loosing sleep over my basement. Thanks Darby!!