Otto came to quote when he said he would. He quoted reasonably, albeit towards the higher end of a range we'd come to expect from other quotes. His guys showed up when we expected them to, and did good work. They left a bit of mortar on our windowsill, and a ladder on our back lawn for several days, but we really didn't mind, as Otto was always available when we contacted him, was flexible when our plans changed somewhat due to our neighbours concerns, and listened to our concerns. When a finishing detail disappointed us, he came back within a week and a half, and replaced it with a better quality product, without charging us more. We're happy, and don't feel that awful "we just got screwed" feeling one all-too-often gets at the end of a job. I recommend him.0 of 0 people found this review helpful.
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- Company Response:
- Thank you for your review. We are not perfect but we always stand behind our work and do return to ensure our customers are satisfied.