I called DrainWorks Friday evening and William took the call and promised someone will be coming on-site the next day. William followed-up next day morning and informed technicians time of arrival. Phil who was the tech on-site and on-time assessed the situation and gave un-biased opinion and very professional. Only thing Drian Works can improve is by not charging for the initial on-site visit to give quotation; if you are confident you will be competitive with pricing and work, you should give the initial visit and estimate free of charge. Good work Drain Works, Truly a professional company.0 of 0 people found this review helpful.
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- Company Response:
- **Thanks Daya** We appreciate your review and are glad you found our experience with our plumber Phil, to be exceptional. With that being said, we did want to give you some insight as to why we have our assessment fee for plumbing services. The reason for this $69.00 fee is to cover the costs of sending a licensed, insured plumber to your home in a fully equipped truck and with all the necessary insurances required(WSIB, vehicle insurance, etc) to give you a fair, unbiased quote. Remember, our plumbers get paid to fix problems, not sell services, unlike most plumbers in the city, who work solely on commission. Hopefully, this has given you some insight into our practices, and we look forward to being the plumbing and drain service provider you rely on in the future.