Our experience with Drainworks and specifically Mike was exceptional. We bought an old house and thought it would be a good idea to have our drains scoped since we were pretty sure that they were clay and we had heard that clay pipes are know to break or get tree roots in them.. Mike came out and used the camera to locate the drains and informed us that our u bend was shattered and needed to be replaced - he gave us the option of waiting it out but mentioned that it was only a matter of time before things started to back up into the basement. while there he scoped the rest of the basement and discovered that there were roots in all of the lines under the house. Understanding that this was a huge undertaking for us, Mike and the team at Drainworks did their best to make it as painless as possible financially as well as getting in and out quickly (2 days). Since part of the basement was already trenched we decided to get rid of the Galvanized plumbing line again they were more then fair with us on the cost. The crew was fast and tidy. As is often the case with older houses, they uncovered a few additional things that needed to be addressed and again, they were more then fair with the cost to replace those. I would highly recommend this company and I am really happy that we decided to scope the drains before we moved in and before we renovated the basement! It would have been a real bummer to have the drains back up after the basement was done. Thanks to the team at Drainworks we don't have to worry about that for a lifetime - since that is how long they guarantee their work for - can't beat that! Thanks Drainworks for all the hard work and a special thanks to Mike who took a ton of time explaining everything to us and being extremely, patient, understanding and fair.0 of 0 people found this review helpful.
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- Company Response:
- **Thanks Christine** It was an absolute pleasure reading your review. It is extremely rewarding to know that you were so happy with the service Mike and the DrainWorks team provided you. We are glad to have been of assistance and we wish you the best of luck in your new home. We do look forward to hearing from you should you require any additional plumbing or drain assistance in the future.