I've been a Water Solutions customer for 8 years. I don't have to remember to call them for a filter change. THEY CALL ME! I am so happy with my jug free system that when the time came for me to get a water softener installed, I was thrilled to find out that Water Solutions had a variety to choose from. From initial install and purchase (great price too!) to now enjoying all the benefits a softener can provide, I would definitley recommend Water Solutions to anyone!!