Structube Avenue Road

When the items were purchased, I asked that the boxes etc be taken by the delivery service. I was told NO by very unhelpful person at Avenue Rd. store. I can now see why. There were 7 pieces to my delivery. They arrived early and were very careful and friendly. I now see why taking the cardboard etc was not possible. It too ke over 4 hours to remove all the packing material. And since the stuff is so heavy lifting and moving it around was tiring (65+ age). I live in a condo. It took 9 trips and a very angry building manager for disposing of all the material. Filled 2 dumpsters even cut down is size. So if you want something environmentally friendly re packaging i would pass. Then came assembly. Couch legs had to be screwed in. No easy task as the wood into which they must be screwed was like concrete. Why they were not installed is beyond me. The two sectional piece had 18 cushions - unless you are a good person with logic - good luck. i still don't know if they are in the correct positions. The bed was the main challenge. After 30 minutes to unpack and tear down packaging i found a package of "hardware". Guess what. No assembly instructions and this is not something you can put together with just your own logic. Even Ikea manages to send instructions. So i phone the Avenue Rd store to get the guys who missed good customer service class the week it was taught because he was at the - how to be rude and don't care attitude class. No apology or anything - remember $5000 paid out and I got "should have bee there somewhere - I have a copy here so come and get ot when you want." Finally found out they had a store in North York. he did phone them and they had a copy but after 5 hours of already tiring work and still not finished I had to drive to the store, pay for parking but the envelope was ready at the front desk. A very polite and pleasant girl - a change from Avenue Rd store was pleased to provide me with the envelope. When i asked for the name of company owner and address she said that was in Montreal and she was not at liberty to provide that information. Guess he is tired of getting complaints. I get home and 90% of the assembly instructions are useless. The 10% that was useful plus my own logic then required just under an hour of assembly time. I now need to get a couple of lamps and end tables. originally was planning to get from this store but they now have lost that sale. My advice - DO NOT BUY FROM THEM UNLESS YOU WANT THIS TYPE OF DAY.