Drain Works Plumbing

Initially had problems with the Kitchen sink backing up. I called on a Saturday afternoon and Drainworks had a technician at my place first thing the next morning. The technician (Jeremy) was professional, polite, and prepared. After explaining what I was experiencing with the sink and prior to starting any service (or fees, Jeremy explained his first approach (snaking the line) and why and the costs associated. This was very effective and I haven't had any issues since.

A few weeks later and 10 minutes prior to leaving on an overnight business trip, the toilet in my powder room on the main flow started leaking water. I called Drainworks immediately and arranged to have a technician come to my home the next day when I returned from the trip. I pulled into my driveway right at the scheduled time and the Drainworks technician was already there (Jeremy). After reviewing the situation and showing me the video of the pipes extending from the house to the street I learned that tree roots had invaded the pipes and were causing the problems. As my house was built in 1904 the vast majority of the pipes are still clay and Jeremy indicated that I will likely have to have some significant plumbing work done in time. However, he did mention that a lower cost option ($1000 vs. $8,000-$12,000) would be to Hydro flush the lines and that should provide another 2-3 years before having to revisit the much larger project of replacement. The hydro flushing was scheduled a week later. As promised, 24 hours prior to the hydro flushing I received a call informing me exactly what time I could expect the team the next day. True to form, they arrived exactly at the time indicated. I was kept in the loop about everything they were doing. They provided excellent explainations of the problems and solutions. In addition, every time they had to come in to my home they were very respectful and without being asked they wore shoe protectors. Finally, prior to leaving they ran video cable down the pipes to allow me to see the result of the hydro flush (truly excellent!). Lou Spada and his colleague from Drainworks also helped answer some questions I had about another project in my home and were very forthright about what they thought could be done. I am always appreciative when people are mindful of not over-promising and then under-delivering. Thanks guys!

I would highly recommend Drainworks. Kudo's to them on the hiring front!