Rick arrived within an hour of my initial call to Mr. Rooter. The water supply pipes to the kitchen had burst. He explained how easily new pipes could be installed inside as opposed to repairing the existing ones in the outdoor crawlspace under the kitchen. I felt very reassured as he obviously was used to the quirks of old houses and was able to answer all my questions. I took his advice to have a new faucet installed at the same time. Rick went above and beyond in tracking down the correct "thingy" so I could still use my portable dishwasher. He also had some recommendations for future upgrades. I'm extremely happy with the results.
- Approximate cost of services:
- $2,000.00
- Company Response
Hello Wendy and thank you for sharing your positive experience with Mr Rooter and our technician Rick. We are happy to hear that you received the "above and beyond" customer service that you deserve! Thank you for choosing Mr Rooter and have a great day!