The sales guy was very nice and we were told the estimated delivery would be 8 weeks. After waiting over 10 weeks we called and were told our windows were ready. I found it odd that no one called us if they were ready, but we were glad they were ready and proceeded to book an appointment. When they showed up to do out two windows they showed up with one that was the wrong size so they could only do one window. This was bait annoying since we needed to removed all the window coverings and everything from around the walls and now that window would not be installed. They proceeded to do one window only. I asked how long the second window would take since they would need to remake it considering the original measurements were done wrong and I was told 2 week. This surprised me since it took over 10 weeks the first time and I didn't understand why it would only take 2 weeks now. I asked for a discount because this mistake resulted in additional delays but was simply told "mistakes happen" and I was offered no discount. We waited and the send window was installed about 5 weeks later. The windows themselves look great and we are very happy with the quality but the delays and mistakes in the measurements were off-putting as was the general attitude that Brock didn't feel the need to offer any compensation for these mistakes. We didn't stress over the delays too much but since it was an extremely cold winter it meant we had to live with our old windows for several weeks longer than we had planned. We have several more windows we need to replace and I would like to use Brock again but would need much more reassurance that the windows would be done on time.
- Approximate cost of services:
- $4,000.00