We saw this Company at the Home Show in Hamilton and fell in love with the Weber BBQ. We purchased a floor model which was delivered around 8:00 p.m. The next day we found it was delivered damaged. We called the company and first the lady who answered was a bit snarky. We spoke to the gentleman who sold us the BBQ and in the end they came through and replaced all the broken parts within 3 -4 days.
- Approximate cost of services:
- $1,000.00
- What could this company do to improve their services?
- Employees dealing with Customer complaints / service issues / warranties need more training on how to empathetic to Customers.
- Company Response
Thanks Mr. R for your feedback. Sounds like we had a bit of a rough start with the delivery but in the end managed to get it right. Thanks again for trusting us with your purchase and giving us a chance to show that our service is the best. Based on our conversations earlier when we spoke about the delivery we have already coached our driver and will share your comments with the rest of the team.
Gary