Ecowest Renovations-No Longer in Business

During the recent cold weather, condensation formed between the panes of the french door Ecowest installed on my home. This problem recurred over several weeks. After contacting them by email and phone, I was told this is "normal" and "no problem". When I disagreed, I was told someone would come out to my home to look at the door. That was 2 weeks or more ago and no one has visited or called. The impression I am left with is that once they have your money you are on your own. I would not use this company again.